Yudelqui Rosario
Methuen,Massachusetts
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Pollo Tipico Restaurant
01.2010 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership and open communication.
- Promoted a positive work environment with proactive conflict resolution strategies.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Patient Transporter
North Shore University Hospital - NSLIJ Health System
10.2006 - 10.2009
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
Operations Management Specailist
UPS
10.2005 - 06.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
Certificate - Cosmetology Education
Paul Mitchell Partner School
Bedford, NH05.2018
High School Diploma -
Ebc High School For Public Service-Bushwick
Brooklyn, NY06.2000
Skills
- Schedule Coordination
- Staff Management
- Operations Management
- Recruitment
- Menu Development
- Customer Engagement
- Point of Sale (POS) System Operation
Affiliations
- Volunteer,
Languages
Spanish
Native or Bilingual
Certification
Cosmetology License
Timeline
Restaurant Manager
Pollo Tipico Restaurant
01.2010 - Current
Patient Transporter
North Shore University Hospital - NSLIJ Health System
10.2006 - 10.2009
Operations Management Specailist
UPS
10.2005 - 06.2009
Certificate - Cosmetology Education
Paul Mitchell Partner School
High School Diploma -
Ebc High School For Public Service-Bushwick
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