Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yudelys Rojo

Miami,FL

Summary

Accomplished Cashier Manager at Westar 27 with expertise in cash handling and customer service. Enhanced customer satisfaction by resolving complaints swiftly and training a skilled team. Successfully managed daily cash deposits and inventory, ensuring accuracy and efficiency. Proven leader with strong attention to detail and a commitment to maintaining a positive brand reputation.

Developed leadership and customer service skills in busy retail environment, seeking to transition into new field. Demonstrates expertise in managing teams, handling financial transactions, and ensuring customer satisfaction. Committed to leveraging these skills to contribute effectively in new role.

Highly organized and personable, with strong ability to lead and motivate team in fast-paced retail environment. Possesses comprehensive knowledge of cash handling procedures and customer service excellence, coupled with proficiency in point-of-sale systems. Committed to optimizing operational efficiency and enhancing customer satisfaction.

Offering strong leadership qualities and customer service skills, with keen interest in developing within retail management environment. Brings ability to quickly learn industry-specific procedures and master point-of-sale systems. Ready to use and develop leadership and organizational skills in [Desired Position] role.

Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.

Professional in retail management with extensive experience in overseeing cashier operations and ensuring smooth day-to-day transactions. Known for strong focus on team collaboration and achieving targeted results, adapting seamlessly to changing needs. Skilled in training staff, managing schedules, and maintaining high standards of customer service.

Experienced with managing cashier operations and fostering customer-centric environment. Utilizes effective team leadership and problem-solving skills to ensure efficient service and high customer satisfaction. Track record of implementing streamlined processes and maintaining accurate financial records.

Overview

4
4
years of professional experience

Work History

Cashier Manager

Westar 27
02.2022 - Current
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.

Education

MBA - Licenciatura Derecho

Universidad Matanzas
Matanzas
02-2007

Skills

  • Customer service
  • Cash handling and management
  • Cash handling expertise
  • Cash register operation
  • Store opening and closing
  • Time management
  • Documentation and reporting
  • Customer complaint resolution
  • Attention to detail
  • Till counting
  • Workplace safety
  • Mentoring and coaching
  • Punctual and reliable
  • Employee training
  • Team leadership
  • Payment processing
  • Issue resolution
  • Recruiting and hiring
  • Equipment maintenance
  • Employee performance evaluation
  • Employee scheduling
  • POS system troubleshooting
  • Merchandise display
  • Time tracking
  • Cashier coaching
  • Quality assurance
  • Safety procedures
  • Loss prevention strategies
  • Schedule maintenance
  • Shift scheduling
  • Workflow optimization

Languages

English
Limited Working

Timeline

Cashier Manager

Westar 27
02.2022 - Current

MBA - Licenciatura Derecho

Universidad Matanzas