Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Yuderca Morales

The Bronx,NY

Summary

Adept at fostering customer loyalty and resolving conflicts, I leveraged my critical thinking and relationship-building skills at Homedepo to enhance client satisfaction significantly. Trained in advanced customer service techniques, I also excelled in scheduling efficiency, contributing to a noticeable improvement in service delivery and repeat business.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Homedepo
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Sales Associate

Macys
01.2020 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed inventory to ensure product availability, contributing to uptick in sales.

Nail Technician

Royal Diamond
01.2006 - 01.2020
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Customized nail treatments to address individual client concerns, promoting nail health.
  • Collaborated with team members to organize promotional events, attracting new clients.
  • Provided training to new nail technicians, ensuring consistent quality of service across team.
  • Reduced product waste by monitoring and adjusting inventory orders based on demand.
  • Fostered relaxing and welcoming atmosphere, contributing to overall positive client experiences.
  • Provided high-quality manicure and pedicure services to maintain client loyalty.
  • Followed proper safety and sanitation guidelines while performing nail services.

Education

High School Diploma -

John Brown High School
Queens, NY
05.1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Conflict resolution
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Follow-up skills
  • Appointment scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Homedepo
02.2022 - Current

Sales Associate

Macys
01.2020 - 02.2022

Nail Technician

Royal Diamond
01.2006 - 01.2020

High School Diploma -

John Brown High School

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Yuderca Morales