Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yudeymis Bernal Mayea

Houston

Summary

Dynamic and results-oriented professional with extensive experience in employment services and case management. Proven track record as an Employment Coordinator in leading teams, coordinating workforce programs, and ensuring client success through personalized employment plans. Currently serving as an Employment Case Manager, providing direct support to clients, fostering job readiness, and connecting individuals with sustainable employment opportunities. Skilled in program integration, staff supervision, and cross-department collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to empowering clients and driving organizational success through effective coordination and strategic initiatives. Bilingual (English/Spanish) with strong communication, leadership, and problem-solving skills, seeking to leverage expertise in workforce development and client support as an Integration Supervisor.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Employment Services Case Manager

CWS
06.2025 - Current
  • Conduct initial assessments with clients to identify skills, interests, and employment goals.
  • Develop individualized employment plans tailored to client needs and abilities.
  • Provide job search assistance, including resume writing, interview preparation, and job application support.
  • Connect clients with local employers, staffing agencies, and community resources.
  • Track client progress, document case notes, and maintain accurate records in the case management system.
  • Monitor job placements and provide follow-up support to ensure client success and job retention.
  • Advocate for clients and address barriers to employment, such as transportation, childcare, or skill gaps.
  • Collaborate with internal staff and external partners to enhance program effectiveness.
  • Participate in team meetings, training, and professional development activities.

Employment Program Services Coordinator

YMCA GREATER HOUSTON- INTERNATIONAL SERVICES
06.2024 - 02.2025
  • Developed comprehensive project plans to ensure timely completion of tasks and overall program success.
  • Evaluated the overall impact of each program offering on clients'' lives, using data-driven insights to guide future initiatives and maximize value delivered.
  • Collaborated with marketing teams to develop promotional materials that showcased the unique benefits of each program offering.
  • Monitored program performance closely, identifying areas for improvement and taking corrective actions as needed.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Organized workshops and training sessions for participants, equipping them with valuable skills essential for their personal growth or professional advancement.

Employment Case Manager

YMCA GREATER HOUSTON- INTERNATIONAL SERVICES
08.2023 - 06.2024


  • Connect with community partners to recruit and screen potential participants based on eligibility criteria, including offering information sessions.
  • Help orient new participants into the program by going over program expectations, eligibility, and documentation.
  • Help clients increase job readiness through skill development, resume assistance, improved interview skills and soft skills.
  • Provide participants with support services to reduce barriers to employment and ensure accurate documentation of support services
  • Cultivated relationships with local employers, expanding available opportunities for client job placement.
  • Identify clients in distress, provide immediate attention, and create employment services plans to overcome the situation in collaboration with other agency programs.
  • Maintained detailed case notes and records of client interactions, ensuring accurate documentation of services provided.
  • Conducted regular follow-up with employed clients, providing ongoing support and troubleshooting any issues that arose during their transition into the workforce.
  • Served more than 250 clients and 200 job placements reached in only 6 months.
  • Monitor client progress, track outcomes, and maintain accurate documentation to comply with program requirements and funding regulations

Member Loyalty Representative

Oportun Inc
03.2018 - 08.2023
  • Welcome customers with a warm greeting and providing quality customer service.
  • Seamlessly process all transactions, while following company policies and procedures, always protecting the customer's information.
  • Work as a team to meet and exceed daily goals in our lending activities.
  • Assist with community outreach and marketing events that includes passing out flyers and educating the community, promoting new and existing products.
  • Be a role model for Oportun Core Values: Service, Care, Innovation, Courage, Excellence and Empowerment.
  • Educate the customers about the inclusive, affordable financial services that empower them to build a better future.
  • Build relationships and lead Outreach for our retail stores.
  • Explain the clients the Oportun mission and that it comes alive through the personal loans.
  • Demonstrate internal and external communication skills through customer education, promotion and conversion.
  • Handle cash responsibly.

Housekeeper Team Leader

ABM
03.2017 - 02.2018
  • Assign housekeeping tasks to staff and inspect work to ensure that the prescribed standards of cleanliness are met.
  • Investigate and address complaints regarding poor housekeeping service.
  • Provide training to the team members.
  • Regularly take inventory of cleaning supplies and order stock as needed.
  • Issue cleaning supplies and equipment to housekeeping staff as needed.
  • Perform various cleaning duties in instances of staff shortages.

High School Teacher

School Julio Antonio Mella
09.2007 - 07.2016
  • Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.
  • Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
  • Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
  • Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
  • Administer tests and evaluations for students and analyze their performance.
  • Grade tests, document progress and keep up with parent communication.

Education

Bachelor Degree in Computer Engineering -

Polytechnic Jose Antonio Echeverria
07.2015

Skills

  • Self-driven personality with proven ability to prioritize and complete multiple tasks
  • Able to present information effectively, communicate and creatively with people at all levels
  • Leadership and management skills, with the ability to inspire, motivate, and empower team members to achieve goals and exceed expectations
  • Analytical thinking, problem-solving, and decision-making skills, with a commitment to data-driven decision-making and continuous improvement

Certification

Management & Leadership Skills for New Managers and Supervisors.

Transitioning to Supervisor.


Timeline

Employment Services Case Manager

CWS
06.2025 - Current

Employment Program Services Coordinator

YMCA GREATER HOUSTON- INTERNATIONAL SERVICES
06.2024 - 02.2025

Employment Case Manager

YMCA GREATER HOUSTON- INTERNATIONAL SERVICES
08.2023 - 06.2024

Member Loyalty Representative

Oportun Inc
03.2018 - 08.2023

Housekeeper Team Leader

ABM
03.2017 - 02.2018

High School Teacher

School Julio Antonio Mella
09.2007 - 07.2016

Bachelor Degree in Computer Engineering -

Polytechnic Jose Antonio Echeverria

Similar Profiles

CREATE PROFILE