Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yudimar Gil

Orlando,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Supervisory Administrative Specialist

Receivable Solutions Inc
Orlando, FL
03.2021 - Current
  • Enhanced team productivity with thorough training sessions on company policies and best practices.
  • Developed performance metrics, tracking employee progress and providing feedback for continuous improvement.
  • Reviewed statistic enrollment data and prepared reports.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.

Administrative Assistant

Top Cars Auto Sales
Orlando, FL
01.2017 - 03.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Process DMV paperwork to customers buying cars.

Rental Sales Agent

Hertz Car Rental
Orlando, FL
10.2007 - 03.2021
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Handled customer complaints professionally, resolving issues swiftly to maintain satisfaction levels.
  • Increased customer satisfaction by providing excellent service and addressing client needs promptly.
  • Contributed to company growth by achieving individual sales goals while supporting overall team objectives consistently.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.

Education

Bachelor of Science - Business Administration And Management

Florida Technical College
Orlando, FL
10.2017

Skills

  • Customer Service
  • Attention to Detail
  • Strategic Planning
  • Project Management
  • Team Leadership
  • Organizational Skills
  • Problem Solving
  • Microsoft Excel

Languages

Spanish
Native or Bilingual

Timeline

Supervisory Administrative Specialist

Receivable Solutions Inc
03.2021 - Current

Administrative Assistant

Top Cars Auto Sales
01.2017 - 03.2021

Rental Sales Agent

Hertz Car Rental
10.2007 - 03.2021

Bachelor of Science - Business Administration And Management

Florida Technical College
Yudimar Gil