Yudimar Tavarez
New York,NY
Summary
Experienced and dedicated Customer Service Representative with a proven track record of providing exceptional service across various industries. Skilled in customer service, communication, multitasking, and Microsoft Office. Demonstrated ability to thrive in fast-paced environments and adapt to new technologies. Committed to continuous improvement and enhancing communication skills to better serve clients and contribute to team success.
Overview
7
7
years of professional experience
Work History
Customer Care Representative III
Urgent Care
NYC
2021.02 - 2024.07
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 15% increase in customer satisfaction ratings
- Processed customer inquiries and complaints in multiple languages, resulting in improved customer satisfaction
- Educated clients on insurance policies and coverage options, resulting in a 12% increase in policy renewals.
Customer Service Representative
AccentCare Inc.
2019.03 - 2021.04
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
- Collaborated with other departments to ensure customer satisfaction
- Resolved customer complaints in a timely and professional manner, resulting in a 8% increase in customer satisfaction ratings.
Customer Service Representative
Healthy Height Pharmacy Inc
New York, NY
2017.01 - 2019.01
- Provided prompt customer support with a professional, friendly, and patient attitude.
- Served 45+ customers daily by helping in regards to health insurance, answering questions, billing insurance, and handling payment.
- Respected customer's privacy by maintaining strict confidential and upholding all local and HIPAA laws.
Education
High Schoold Diploma - Business Admin. -
Graphics Communication
2011-06
Skills
- Customer Service
- Communication
- Multitasking
- Microsoft Office
- Problem Solving
- Customer Relationship Management
- Time Management
- Attention to Detail
- Adaptability
- Technical Proficiency
- Product Knowledge
- Empathy
Personal Information
Title: Customer Service Representative
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Customer Care Representative III
Urgent Care
2021.02 - 2024.07
Customer Service Representative
AccentCare Inc.
2019.03 - 2021.04
Customer Service Representative
Healthy Height Pharmacy Inc
2017.01 - 2019.01
High Schoold Diploma - Business Admin. -
Graphics Communication
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