Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Yudisleidys Cardenas
Timeline
Generic

Yudisleidys Cardenas

Miami

Summary

Dynamic professional with a proven track record at LA Fitness, achieving 120% of sales goals and enhancing team performance through effective leadership. Skilled in customer service and relationship building, I excel in driving membership retention and resolving billing issues, leveraging my expertise in CRM systems and effective communication. Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Assistant Manager

LA Fitness
Miami
04.2024 - 04.2025
  • Consistently achieved 110–120% of monthly membership sales goals.
  • Increased personal training package sales by 15% within 3 months.
  • Contributed to team success by coaching staff to meet and exceed sales targets.
  • Drove member retention through personalized follow-ups and relationship building.
  • Recognized for top performance in regional sales rankings.
  • Handled billing issues, account updates, and member inquiries.
  • Trained and motivated team members to meet sales and service goals.
  • Ensured facility cleanliness, safety, and compliance with company standards.
  • Ensured compliance with safety regulations and company policies.

Customer Service Representative

Sarver Wireless
Miami
11.2023 - 03.2024
  • Resolved customer complaints through effective communication and problem-solving.
  • Assisted customers via phone, email, and chat.
  • Resolved inquiries, complaints, and billing issues.
  • Processed orders, returns, and account updates.
  • Provided accurate product and service information.
  • Met service goals and maintained high customer satisfaction.

Education

Agronomy - Agronomy And Crop Science

Camilo Cienfuegos University
Cuba
01-2022

Skills

  • Customer service and conflict resolution
  • Sales and membership retention
  • Team Leadership & Training
  • Microsoft Excel & Google Drive
  • Shopify and e-commerce tools
  • CRM and billing systems
  • Scheduling and time management
  • Bilingual: English and Spanish
  • Membership sales
  • Customer retention
  • Relationship building
  • Billing resolution
  • Order processing
  • Product knowledge
  • Effective communication
  • Time management
  • Attention to detail
  • Team collaboration
  • Performance evaluation

Affiliations

I am a well-rounded individual, able to balance professional responsibilities with continuous personal development and teamwork. My background combines customer service, sales, and management skills with strong technical knowledge (Excel, Google Drive, Shopify). Outside of work, I stay active, volunteer, and pursue learning opportunities, which strengthens my adaptability and ability to connect with people from different backgrounds.

Certification

  • Real Estate License
  • Insurance Customer Service License

Languages

Spanish
Native/ Bilingual
English
Professional

Yudisleidys Cardenas

Well-rounded professional with experience in customer service, sales, and team management. Skilled in Google Drive, Excel, and Shopify, with a strong focus on delivering excellent customer experiences and achieving goals.

Timeline

Assistant Manager

LA Fitness
04.2024 - 04.2025

Customer Service Representative

Sarver Wireless
11.2023 - 03.2024

Agronomy - Agronomy And Crop Science

Camilo Cienfuegos University