Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yudit Velasquez

Webster

Summary

When working, I am a dedicated Customer Service Specialist, providing skills to prioritize and multitask in a fast-paced working environment. I can successfully work as part of a team to reach personal and business goals. I am known for successfully handling escalated customer support issues and detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Spectrum Charter
Rochester
09.2023 - 02.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Bakery Employee

Wegmans
Rochester
05.2021 - 08.2023
  • Prepared and packaged bakery goods for display and sale.
  • Labeled bakery products with prices, ingredients, and allergen information.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Followed recipes closely when mixing batters and icings for various baked goods.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Decorated cakes with icing according to customer specifications.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Assisted customers with their selections from the bakery case or counter.

Cashier

Dunkin' Donuts Franchising
Rochester
10.2020 - 04.2021
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Some College (No Degree) - Liberal Arts And Sciences

Monroe Community College
Rochester, NY

High School Diploma -

YWCP
Rochester, NY
01.2016 - 06.2020

Skills

  • Customer service
  • Conflict resolution
  • Database management
  • Sales techniques
  • Team collaboration
  • Time management
  • Attention to detail
  • Product knowledge
  • Effective communication
  • Multitasking capacity
  • Computer skills
  • Money handling
  • Staff education and training
  • Conflict mediation
  • Strategic sales
  • Building rapport
  • Problem-solving
  • Customer education
  • Account updating
  • Reading comprehension
  • Organization and recordkeeping
  • Opening and closing accounts
  • Multitasking Abilities
  • Banking operations support
  • Data management

Languages

English
Full Professional
Spanish
Limited

Timeline

Customer Service Representative

Spectrum Charter
09.2023 - 02.2024

Bakery Employee

Wegmans
05.2021 - 08.2023

Cashier

Dunkin' Donuts Franchising
10.2020 - 04.2021

High School Diploma -

YWCP
01.2016 - 06.2020

Some College (No Degree) - Liberal Arts And Sciences

Monroe Community College
Yudit Velasquez