Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yudy Cubillos

Phoenix,AZ

Summary

Dynamic professional with a proven track record at Uber and Lyft, excelling in customer service and safe driving. Adept at emergency response and relationship building, consistently achieving high passenger satisfaction ratings. Strong communicator with a keen attention to detail, ensuring a clean and efficient transportation experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

15
15
years of professional experience

Work History

Uber Partner

Uber And Lyft
Phoenix, AZ
01.2025 - Current
  • Fostered a welcoming environment, accommodating special requests when possible.
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
  • Provided helpful information about local attractions or points of interest upon request from customers.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
  • Drove passengers from pick-up points to deliver to destination.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Maintained high ratings from passengers for cleanliness, safety, and customer service.

Manager of Business Development

United Rides
Stamford, CT
06.2021 - 05.2024
  • Maintained records of vehicle inspections, maintenance schedules and fuel consumption rates.
  • Coordinated load planning for drivers to minimize dispatch delays.

Restaurant Server

Bartending Services
Stamford, CT
01.2010 - 12.2020
  • Provided drink suggestions to customers based on their preferences.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.

Education

High School Diploma -

Guillermo Leon Valencia
Colombia
11-2005

Skills

  • Vehicle maintenance
  • Safe driving
  • Traffic regulations
  • Customer service
  • Trip planning
  • Emergency response
  • Problem solving
  • Time management
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Relationship building
  • Adaptability
  • Customer relationships
  • Clean driving record
  • Bilingual or multilingual
  • Patience and tact
  • Adaptability and flexibility
  • Multitasking and organization
  • Efficient driving
  • Fluent in english
  • Excellent communication
  • Passenger Confidentiality

Timeline

Uber Partner

Uber And Lyft
01.2025 - Current

Manager of Business Development

United Rides
06.2021 - 05.2024

Restaurant Server

Bartending Services
01.2010 - 12.2020

High School Diploma -

Guillermo Leon Valencia

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Yudy Cubillos