Yudy Lora Diaz
Kissimmee,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Store Manager
Walmart
12.2019 - 07.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Store Lead
Walmart
12.2016 - 11.2019
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Assistant Manager
Walmart
11.2015 - 11.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
Zone Merchandise Supervisor
Walmart
03.2008 - 11.2015
- Monitored ad signboards for department and cleaned displays daily.
- Coordinated with customers and designed various store décor plans and provided upgrades.
- Prepared and supervised various budgetary plans in assigned region.
- Evaluated each account for compliance with merchandising standards.
- Monitored and maintained [Type] and [Type] merchandising standards in assigned area, bolstering sales.
- Managed all general orders and special assignments for business.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Sales Associate
Walmart
10.2004 - 03.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Science - Therapist Respiratory
Foundation Universitaria Manuela Beltran
BogotaNo Degree - Medical Billing
Universidad Sagrado Corazón De Jesus
Santurce, PRSkills
- Staff Management
- Display Building
- Shipment Processing
- Inventory Control Procedures
- Operational Efficiency
- Sales Expertise
- Customer Service
- Business Development and Planning
- POS Inventory System Operation
- Shrink Reduction
- Maximizing Profitability
Timeline
Store Manager
Walmart
12.2019 - 07.2022
Store Lead
Walmart
12.2016 - 11.2019
Assistant Manager
Walmart
11.2015 - 11.2016
Zone Merchandise Supervisor
Walmart
03.2008 - 11.2015
Sales Associate
Walmart
10.2004 - 03.2008
Bachelor of Science - Therapist Respiratory
Foundation Universitaria Manuela Beltran
No Degree - Medical Billing
Universidad Sagrado Corazón De Jesus
Similar Profiles
Benjamin BrownBenjamin Brown
CAP Team 1 Associate at WalmartCAP Team 1 Associate at Walmart
Logan PowellLogan Powell
Cart Associate at WalmartCart Associate at Walmart
Rylee MarheineRylee Marheine
Seasonal Associate at WalmartSeasonal Associate at Walmart
Kiranjeet KaurKiranjeet Kaur
Deli Associate at WalmartDeli Associate at Walmart
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth