YUDY P LOPEZ CORDOBA

*Scheduled employees' shifts according to occupancy levels at the hotel.
*Delegated work to staff, setting priorities and goals.

*Coordinated with other departments within the hotel to ensure a smooth flow of operations.

*Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

*Assessed daily workloads, scheduled, and planned daily assignments and oversaw projects.

*Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.

*Created and implemented daily cleaning schedules for staff members.

*Established effective communication between team members in order to foster a positive work environment.

*Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.

*Inventoried incoming supplies and placed items in stock for use by personnel.

*Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

*Collaborated with front desk to respond promptly to guest requests and promote positive experience.

*Monitored supply levels and requested new items to maintain completing daily cleaning tasks.

*Verified each completed room against standard plans to maintain consistency.

*Inspected guest rooms and public areas to ensure they met established cleanliness standards.

*Supervised and supported housekeeping personnel to maximize quality of service and performance.

*Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.

*Coached staff on strategies to enhance performance and improve customer relations.

*Performed periodic deep cleaning tasks in order to maintain high hygiene standards.

*Reviewed employee performance and devised improvement plan to achieve goals.

*Provided feedback on employee performance, identifying areas of improvement while recognizing successes.

*Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Implemented new operational procedures, increasing efficiency.
• Adhered to daily cleaning schedules and updated as needed based on demand.
• Maintained a clean linen closet by folding sheets neatly on shelves.
• Followed safety procedures when handling hazardous materials.
• Supplied extra towels and toiletries when requested to optimize guest comfort.
• Disinfected telephones, light switches and other frequently touched objects.
• Organized closets with hangers for guests' clothing items.
• Communicated with maintenance team on damages to repair.
• Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
• Returned rooms to occupant-ready status to satisfy future guests.
• Sorted and counted linens and organized in storage areas.
• Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Inspected guest rooms after cleaning to ensure they were presentable.
• Maintained and organized cleaning supplies stock.
• Sanitized and cleaned sinks, mirrors, toilets and showers.
• Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
• Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.