Yuen Mei (Melanie) Chow
Brooklyn,New York
Summary
Proven Care Management Specialist with a track record of fostering patient wellness and achieving treatment goals at Charles B Wang Community Health Center. Excels in client advocacy and interpersonal skills, ensuring optimal health outcomes through effective communication and collaboration. Demonstrated ability to improve care plan adherence and patient satisfaction, leveraging both ethical practice and regulatory compliance.
Overview
20
20
years of professional experience
Work History
Care Management Specialist
Charles B Wang Community Health Center
12.2008 - Current
- Meeting and calling pt daily to assess their needs and follow-up their treatment plans
- Identify the targeted risk population per PCP referral, risk stratification, and patient lists
- Handle case management assignments, review case progress in accordance to center guidelines
- Coordinate patient care through ongoing collaboration with PCP, patient/family, community, and other members of the health care team. Foster a team approach and includes patient/family as active members of the team
- Create and update personalized health care plans for patients by assessing patient’s wellness, needs, preferences and ability to utilize the care plans
- Communicate and establish effective working relations with care team
- Advocate and work with patient and patients’ family to achieve treatment goals
- Educate patients and caregivers about their health care plan and health care options
- Conduct regular follow-ups with patient to evaluate progress, ensure continuity of care and promote optimal health outcomes
- Summarize report relevant to care management activity
- Maintain care management documentation in electronic health records - Establish linkage to external social services programs, specialist services and payer’s care management services
- Participate in clinical service team meeting/activities
- Apply for medical devices for patients
- Perform ambulatory blood pressure testing and discuss the report with patients
- Update knowledge base relevant to service population
General Manager
Mobile Zone
06.2007 - 11.2008
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
Capital Home Realty Inc
02.2006 - 04.2007
- Assisting customers with real estate sales information
- Customer Service via telephone assisting customers with sales information
- Data Entry & Record updating
Customer Service Representative
New Generation Lighting Inc
03.2005 - 02.2006
- Delivered exceptional customer service and conducted showroom sales
- Managed sales transaction and cash in flow
- Customer service via telephone assisting customers with sales and information needs
- Managed inventory
- Data Entry & Record updating
- Resolve discrepancies
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NY06.2008
Skills
- Client Advocacy
- Interpersonal Skills
- Regulatory Compliance
- Data Collection
- Ethical Practice
- Written and verbal communication
- Interviewing skills
- Problem-Solving
- Multitasking
- Excellent Communication
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Care Management Specialist
Charles B Wang Community Health Center
12.2008 - Current
General Manager
Mobile Zone
06.2007 - 11.2008
Customer Service Representative
Capital Home Realty Inc
02.2006 - 04.2007
Customer Service Representative
New Generation Lighting Inc
03.2005 - 02.2006
Associate of Arts - Business Administration
Borough of Manhattan Community College
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