YUEN WUT SZETO

.Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.

• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

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• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
• Coordinated schedules and assigned work orders to maximize productivity within the service department.
• Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
• Guided techs on automotive repair, tool usage, and equipment operation.

• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
• Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
• Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
• Enhanced team efficiency by assisting coworkers with complex tasks and sharing technical knowledge.
• Analyzed vehicle data using advanced diagnostic equipment.

• Improved vehicle performance by conducting comprehensive diagnostics and identifying root causes of issues.
• Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
• Boosted overall shop productivity by mentoring junior technicians, sharing knowledge, tips, and tricks to improve their skillsets quickly.
• Collaborated effectively with service advisors to accurately document repair needs and provide detailed estimates for client approval.
• Exceeded performance targets through consistently completing assigned tasks on time and within budget constraints.