YUFENIKA PURDUE
Tucker,GA
Summary
Experienced Sales Associate with Managerial skills. Has over 25 years of impeccable Customer Service. Organized and dependable candidate successful at executing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Receptionist Manager
Gino's Classic Barber Shoppe
Sandy Springs & Buckhead, Ga.
04.2014 - 07.2019
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Supported company growth by effectively managing an expanding team of receptionists across multiple locations.
- Ensured compliance with company policies and procedures through regular audits of front desk operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed weekly payroll for employees.
- Hired, managed, developed and trained staff.
Assistant Manager
Dots Clothing Store
Atlanta, GA
10.2011 - 01.2013
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Cashier Manager
Roly Poly
Tucker, GA
03.2004 - 05.2011
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Improved employee retention through robust training programs and ongoing performance evaluations.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
- Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
Education
GED -
Technical College Systems Of Georgia
Decatur, GA02.2020
Skills
- Data entry accuracy
- Staff training
- Telephone etiquette
- Excellent communication
- Customer service focus
- Attention to detail
- Problem-solving abilities
- Strong leadership
- Professional demeanor
- Organizational skills
- Service Quality Standards
Timeline
Receptionist Manager
Gino's Classic Barber Shoppe
04.2014 - 07.2019
Assistant Manager
Dots Clothing Store
10.2011 - 01.2013
Cashier Manager
Roly Poly
03.2004 - 05.2011
GED -
Technical College Systems Of Georgia