Summary
Overview
Work History
Education
Skills
Timeline
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YUFENIKA PURDUE

Tucker,GA

Summary

Experienced Sales Associate with Managerial skills. Has over 25 years of impeccable Customer Service. Organized and dependable candidate successful at executing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Receptionist Manager

Gino's Classic Barber Shoppe
04.2014 - 07.2019
  • Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
  • Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
  • Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
  • Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
  • Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
  • Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
  • Supported company growth by effectively managing an expanding team of receptionists across multiple locations.
  • Ensured compliance with company policies and procedures through regular audits of front desk operations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Completed weekly payroll for employees.
  • Hired, managed, developed and trained staff.


Assistant Manager

Dots Clothing Store
10.2011 - 01.2013
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Cashier Manager

Roly Poly
03.2004 - 05.2011
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
  • Improved employee retention through robust training programs and ongoing performance evaluations.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
  • Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.

Education

GED -

Technical College Systems Of Georgia
Decatur, GA
02.2020

Skills

  • Data entry accuracy
  • Staff training
  • Telephone etiquette
  • Excellent communication
  • Customer service focus
  • Attention to detail
  • Problem-solving abilities
  • Strong leadership
  • Professional demeanor
  • Organizational skills
  • Service Quality Standards

Timeline

Receptionist Manager

Gino's Classic Barber Shoppe
04.2014 - 07.2019

Assistant Manager

Dots Clothing Store
10.2011 - 01.2013

Cashier Manager

Roly Poly
03.2004 - 05.2011

GED -

Technical College Systems Of Georgia

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