Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
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Yug Patel

Customer Success Manager
Bensalem,PA

Summary

Results-driven customer success, business development, and territory manager with a proven track record of driving revenue growth, enhancing client relationships, and optimizing business operations. Experienced in developing strategic partnerships, implementing sales initiatives, and leveraging data-driven insights to improve customer satisfaction and drive market expansion. Demonstrated expertise in territory management, consultative sales, and brand positioning for long-term business success. Committed to fostering customer loyalty, streamlining processes, and identifying new business opportunities for maximum profitability and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Smoke Studio
Bensalem, USA
08.2022 - 03.2025
  • Spearheaded customer engagement strategies, leading to a 30% increase in customer retention and repeat purchases.
  • Developed and maintained strong relationships with key customers, ensuring a high level of satisfaction and loyalty.
  • Implemented customer feedback loops to enhance product offerings and overall experience, resulting in a 20% improvement in positive reviews.
  • Trained and led the sales team in upselling and cross-selling techniques, driving a 50% increase in revenue over a designated period.

Territory Manager II

Swisher
Philadelphia, USA
01.2024 - 06.2024
  • Managed territory-wide sales, distribution, and product merchandising, optimizing brand presence across multiple retail locations.
  • Developed and executed territory growth strategies, leading to a 15% increase in market share within six months.
  • Built and maintained strong relationships with key retail, wholesale, and chain partners, driving increased product adoption and sales.
  • Delivered data-driven business insights, advising retail partners on category management and performance improvement.
  • Successfully launched and promoted new products, limited-time offers (LTOs), and pricing initiatives, leading to a 20% boost in sales volume.
  • Conducted regular training sessions for retailers on product knowledge, merchandising best practices, and promotional strategies.
  • Utilized CRM tools and sales analytics to track performance, forecast demand, and identify growth opportunities.

Business Development Manager

Grab & Go
Montgomery, PA
06.2019 - 08.2022
  • Spearheaded business development strategies, leading to a 40% revenue increase over three years.
  • Developed and implemented marketing campaigns and promotions, boosting foot traffic and customer engagement.
  • Conducted market research and competitive analysis to identify growth opportunities and adjust business strategies accordingly.
  • Streamlined inventory management and operational workflows, reducing overhead costs and improving profit margins.
  • Led a team in executing upselling and cross-selling initiatives, resulting in a 25% increase in average transaction value.
  • Trained and mentored sales associates to enhance customer service, product knowledge, and sales performance.

Store Manager

Hollister Co.
Langhorne, USA
01.2018 - 01.2021
  • Conducted regular performance evaluations and provided ongoing coaching and development to a team of 20+ employees, resulting in improved productivity and increased employee morale
  • Collaborate with the district manager to develop and execute marketing initiatives and promotions to increase foot traffic and customer engagement
  • Address customer inquiries, concerns, and complaints in a timely and professional manner, ensuring customer satisfaction and loyalty

Education

Automotive Certification - Automotive Engineering

Lincoln Technical Institute
Philadelphia, PA
01.2022

High School Diploma -

Bensalem High School
Bensalem, PA
01.2018

Skills

  • MS Office Suite
  • POS Systems
  • Google Workspace
  • Zoom
  • Sales & Business Development
  • Business Planning
  • Consultative Sales
  • Client Retention
  • Marketing and Branding
  • Client Relationship Management
  • Business Start-up
  • Customer Service
  • Team Leadership
  • Inventory Management
  • Retail Operations
  • Team Hiring
  • Scheduling
  • Purchasing
  • Visual Merchandising
  • Talent Management
  • Sales
  • Communication
  • Organization
  • Call center
  • Customer relationship building
  • Customer account management

Languages

English
Native or Bilingual
Hindi
Full Professional
Gujarati
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Customer Success Manager

Remote

Business Development Manager

Sale Development Manager

Timeline

Territory Manager II

Swisher
01.2024 - 06.2024

Customer Success Manager

Smoke Studio
08.2022 - 03.2025

Business Development Manager

Grab & Go
06.2019 - 08.2022

Store Manager

Hollister Co.
01.2018 - 01.2021

Automotive Certification - Automotive Engineering

Lincoln Technical Institute

High School Diploma -

Bensalem High School
Yug PatelCustomer Success Manager
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