Yukari Aviles
Albuquerque
Summary
Experienced general manager with a proven track record of delivering exceptional customer service in a fast-paced restaurant environment. Skilled in training and developing staff to consistently provide a high standard of care, resulting in minimal turnover and increased sales through effective upselling techniques. Committed to ensuring guest satisfaction and eager to bring my expertise and skills in a new establishment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Garcia's Kitchen
01.2020 - Current
- Create weekly schedules based on staffing needs, labor and employee requests
- Manage daily sales, food costs, and labor.
- Resolved customer complaints ensuring guest satisfaction.
- Delegated tasks to enhance team efficiency.
- Interview and hire team members as well as coach, motivate and train
- Address employee concerns in a timely manner
- Provide support to staff as needed.
- Processed payroll updates efficiently, covering new hires and terminations.
- Handle food and store inventory
- Determine needed supplies, daily restaurant orders, oversee deliveries, organize and maintain stock, and track purchase orders
- Coordinated efforts to address repair and servicing needs.
Assistant Manager
Garcia's Kitchen
08.2016 - 12.2020
- Assisted with hiring and training of new staff
- Ensured employees followed quality standards, cash management and customer service policies and procedures
- Coached staff on upselling methods
- Monitored guest satisfaction with food courses and beverages.
- Executed end-of-day procedures involving inventory replenishment and managing deposits.
- Managed daily cash flow including change orders, safe deposits and employee tip outs.
Busser/Server/Host/Cashier
Garcias Kitchen
09.2011 - 08.2016
- Greeted guests and showed them to their table
- Completed drink and meal orders accurately and promptly.
- Delivered friendly and fast service
- Pre-bussed and cleared tables
- Maintained general cleanliness of the work area
- Handled incoming calls and processed takeout orders.
- Operated POS system efficiently.
- Responsible for handling all restaurant payments
Education
Some college - Dental Assistant
CNM
Albuquerque, NMSkills
- Time management
- Attention to detail
- Organization
- Computer skills
- Customer service
- Bilingual
- Cash handling
- Payroll
- Labor Cost Analysis
- Assistant Manager Experience
- Recruiting
- Inventory Control
- Food Safety
- Multitasking
- Leadership
Certification
- ServSafe
- Alcohol Server Permit
Timeline
General Manager
Garcia's Kitchen
01.2020 - Current
Assistant Manager
Garcia's Kitchen
08.2016 - 12.2020
Busser/Server/Host/Cashier
Garcias Kitchen
09.2011 - 08.2016
Some college - Dental Assistant
CNM
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