YUKARI IINO
Swampscott,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Internet Sales Representative
Self-employee
04.2011 - Current
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Experience with over 3,500 customer transactions.
Tour Guide
KOTO VILLA MARIA, INC
04.2001 - 02.2005
- Guided Japanese groups of up to45 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
Administrative Assistant
JETRO
06.2003 - 07.2003
- Support Higashi-Osaka Astro Technology "SHOLA"project.
- Handled administrative duties, filing, and errands.
Sushi Chef
KAIZEN SUSHI BAR RESTAURANT
11.2001 - 12.2002
- Prepared ingredients and cooked meals according to established recipes
- Coordinated kitchen workflows, fostering swift service and high- quality food preparation.
Administrative Clerk
Asia Air Survey Co.,Ltd
04.1999 - 03.2001
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Administrative Clerk
Yasuda Marin and Fire Insurance Co.,Ltd
04.1996 - 03.1999
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Arranged meetings and appointments and updated records to assist management.
Education
Bachelor of Science - Economics
Niigata University
Niigata, JapanSkills
- Client Satisfaction
- Excellent Communication
- Problem-Solving
- Japanese
- Multi-Tasking Skill
Languages
Japanese
Native or Bilingual
Timeline
Internet Sales Representative
Self-employee
04.2011 - Current
Administrative Assistant
JETRO
06.2003 - 07.2003
Sushi Chef
KAIZEN SUSHI BAR RESTAURANT
11.2001 - 12.2002
Tour Guide
KOTO VILLA MARIA, INC
04.2001 - 02.2005
Administrative Clerk
Asia Air Survey Co.,Ltd
04.1999 - 03.2001
Administrative Clerk
Yasuda Marin and Fire Insurance Co.,Ltd
04.1996 - 03.1999
Bachelor of Science - Economics
Niigata University
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