Yukari Tolentino
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
17
17
years of professional experience
Work History
Store Attendant
Kiddleton Inc
08.2024 - Current
- Organized merchandise displays to attract customers and promote sales.
- Balanced daily cash register transactions at the end of each shift.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Front Desk Administrator
Structural Hawaii Inc
05.2024 - Current
- Greeted visitors and determined the appropriate point person and meeting time for their specific situations
- Scheduled and coordinated meetings, appointments and travel arrangements for Engineers
- Opened, sorted and distributed incoming messages and correspondence throughout the department
- Compile employee time, production and payroll data from time sheets and other records.
Club Lounge Attendant
The Royal Hawaiian Hotel
11.2015 - Current
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Provided attentive service to all customers, ensuring their needs were met promptly and efficiently.
- Provided excellent customer service through positive interactions with guests while anticipating their needs.
Customer Experience Call Center Agent
Pleasant Activities
05.2023 - 04.2024
- Handle 50+ calls daily with duties including creating tours and activities reservation, process payment, canceling reservations
- Assist creating dining reservations
Room Reservation Agent
Trump International Hotel
06.2014 - 12.2015
- Process reservations by mail, telephone, e-mail, fax, or any OTA Systems
- Keep all reservation accounts, traces, and specific requests for each arriving guest
- Ensure all necessary information is received from arriving guests to facilitate their arrival and comfort prior to and during their stay
Guest Service Agent
Atlantis Submarine Tour
09.2007 - 06.2014
- Process reservations by mail, telephone, e-mail, fax, or any OTA Systems
- Assisted guests with check-in, merchandise sales, payments and voucher processing
- Developed and maintained accurate records of employee scheduling.
- Monitored shift changes to ensure efficient coverage at all times.
Education
High School Diploma -
Kaimuki High School
01.2005
Skills
- Fluent in English
- Fluent in Japanese
- Literate in Japanese reading and writing
- Ability to work well with others
- Ability to work under pressure
- Ability to accept criticism
- Ability to multi-task
- Ability to be flexible in fast-paced work environments
- Extensive experience in dealing with customers
Timeline
Store Attendant
Kiddleton Inc
08.2024 - Current
Front Desk Administrator
Structural Hawaii Inc
05.2024 - Current
Customer Experience Call Center Agent
Pleasant Activities
05.2023 - 04.2024
Club Lounge Attendant
The Royal Hawaiian Hotel
11.2015 - Current
Room Reservation Agent
Trump International Hotel
06.2014 - 12.2015
Guest Service Agent
Atlantis Submarine Tour
09.2007 - 06.2014
High School Diploma -
Kaimuki High School
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