Yuki Buller
Arlington Heights,IL
Summary
Detail-oriented team leader with 15 years of cross-cultural business experience in the United States and Japan. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Coordinator
OnProcess Technology Inc.
10.2020 - Current
- Leading 6 multilingual logistic agents for APAC region and assisting in tracking and monitoring of key performance standards including feedback.
- Analyzing Tier I and Tier II client reporting and escalations. First point of contact for client escalations.
- Developing and maintaining relationships with external partners to facilitate program operations.
- Analyzing program data by tracking and reporting program outcomes to identify areas of improvement.
- Managing localization projects from beginning to end.
- Maintaining team QA rating over 98% consecutively since assigned.
- Received 2022 Frontline Excellence Awards
Interpretation, Translation Manager
Sassi LLC
09.2014 - 10.2020
- Provided translation and interpretation for specializing technology, factory automation, engineering, and software localization.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide the best service possible.
- Delivered highly accurate whispered interpretation at various settings such as training, customer visits, conferences, and trade shows.
- Assisted with 18-month product development plans to achieve.
AD RATER
WORK FORCE LOGIQ
07.2011 - 09.2014
- Evaluated online content in both Japanese and English and corrected ambiguity for better search results.
- Delivered high-quality search engine results and related advertisements.
- Analyzed customers' search queries and data to improve suggested contents from the database.
- Contributed to the establishment of translation and localization database.
- Handled data analysis between machine-gathered data and a natural language.
Education
Bachelor of Arts -
Kansai Gaidai University
Osaka, JapanCertificate - Software Development
William Rainey Harper College
Palatine, IL03.2016
Skills
Japanese Fluency
Customer Relationship Building and Support
Data Management Familiarity
Client Relations and Customer Service
Staff Mentoring & Leadership
Attention to Detail
Certification
Software Development
Languages
Japanese
Native or Bilingual
Timeline
Program Coordinator
OnProcess Technology Inc.
10.2020 - Current
Interpretation, Translation Manager
Sassi LLC
09.2014 - 10.2020
AD RATER
WORK FORCE LOGIQ
07.2011 - 09.2014
Bachelor of Arts -
Kansai Gaidai University
Certificate - Software Development
William Rainey Harper College
Software Development
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