YUKIKO KOBAYASHI

• Managed day-to-day operations, conceptualizing and executing impactful strategies for business growth and performance improvement.
• Open new accounts in hospital industry becoming their preferred vendor for onsite repairs, claims and imagine enhancement.
• Influenced establishment not only maintain opened in San Diego that survived economy closures. Striving and have 40% business growth through strategic decision-making on key investments and making establishment not only maintain opened in San Diego that survived economy closures.
• Amplified customer satisfaction by 20% through continuous improvement in customer service.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

• As Senior Quality Assurance, supported sales department assisting with generating and closing $1M monthly revenue. Increasing retention of sales by 40% average.
• Highest recognition becoming the only Verification Loan officer in the company with product knowledge to close contracts on three different inventory brands: Wyndham, Worldmark and Shell Vacations.
• Developed comprehensive new QA training processes for increased efficiency on closing and retentions numbers. Being offered Manager's position but choosing to be their lead QA.
• Reduced region customers complaints by proactively identifying during sales audits "gray area pitch" by addressing each one with potential risks base on our compliance SOP before they escalated into major issues. Helping directors not only to hit their monthly numbers but also helping them lead our region as flagship.
• Trained employees in best practices for quality assurance, fostering culture of team work with continuous improvement throughout administrative, sales and marketing team. By providing individual mentorship other QA's and Contract processors I branded my name as an outstanding contributor being highly regarded for my leadership, professionalism, integrity and strong work ethics.

Awards: Outstanding Contribution and Top Quality Assurance Agent winning Club Elite.

• Streamlined office operations by implementing efficient filing systems and organizational strategies. Being trusted with startup projects of five Sales Sites branches in San Diego Area. Hired, trained and operated entire sales administration office.
• Reviewed payroll from hourly time cards for administrative staff to commission and bonus of 25 sales agents, 5 sales managers with skills to find any discrepancy prior payday. HR used my audits module to train OA on lowering labor laws being missed.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow. I would be asked by my regional manager and area VP to go help struggling sites to set my managing process to other department heads in accomplishing their goals.

Awards: Employee of the Year and Garcia Award "going above and beyond call of duty".