Yuk Lin Kaleo Li
Wailuku,USA
Summary
Strategic Operations and Owner Services leader with extensive experience in condo-hotel and residential property management, specializing in owner relations, asset performance, and multi-department operations. Proven track record of growing managed rental portfolios from 53 to 109 units while overseeing Maintenance and Housekeeping operations and driving revenue through operational efficiencies and in-house services. Recognized for building trusted owner relationships, leading cross-functional teams, and aligning operations with financial performance, AOAO governance, and long-term asset value. Brings a Director-level mindset focused on service excellence, accountability, and sustainable growth.
Overview
24
24
years of professional experience
Work History
Owner Services Manager
HEI Hotels & Resorts – The Whaler Resort
Ka'anapali, HI
01.2023 - Current
- Residential Operations & Portfolio Leadership
- Oversee a portfolio of 100+ individually owned condominium units, managing each as a revenue-generating investment aligned with owner goals and performance
- Serve as the primary liaison for all owners, managing relationships, expectations, and escalations
- Conduct detailed inspections to ensure unit readiness, safety compliance, and adherence to HEI standards
- Program Growth & Asset Performance
- Expanded rental program participation from 53 to 109 units
- Advise owners on ROI-driven renovations, upgrades, and unit positioning strategies
- Identify and coordinate minor and major improvements to enhance rental performance
- Department Leadership & Operations Execution
- Oversee Maintenance and Housekeeping departments, ensuring operational efficiency and service consistency
- Manage quarterly preventative maintenance program, including scheduling, tracking, and completion
- Ensure all units meet pre-arrival, inspection, and turnover standards
- Revenue Generation & Financial Impact
- Contribute to departmental revenue through maintenance services, in-house painting, and upgrades
- Identify and implement revenue-generating operational initiatives
- Standardized owner amenity packages across all units
- Vendor & Project Management
- Work directly with vendors ensuring authorization prior to unit access
- Oversee repairs, inspections, preventative maintenance, and renovations
- Ensure all work aligns with AOAO requirements and property standards
- Contract & Agreement Management
- Draft and manage owner agreements and management contracts
- Oversee full lifecycle including DocuSign execution and document compliance
- Ensure all required documentation is completed and tracked
- AOAO Liaison & Governance
- Act as liaison between HEI operations and AOAO Board
- Coordinate approvals for renovations, vendor access, and operational initiatives
- Owner Communication & Engagement
- Develop and publish quarterly owner newsletter
- Maintain proactive communication to strengthen owner trust and retention
- Leadership
- Mentor and guide team members, fostering accountability and service excellence
Owner Services Manager
AOAO The Whaler on Ka'anapali Beach
Lahaina, HI
07.2022 - 07.2023
- Operations & Board-Level Coordination
- Managed AOAO operations supporting Board of Directors, Owners, and property operations
- Acted as liaison between Board, Owners, and operational teams
- Owner Relations
- Handled owner inquiries, concerns, and escalations
- Built strong relationships through consistent communication and transparency
- Vendor & Building Operations
- Managed vendor relationships ensuring authorization, scheduling, and access control
- Coordinated repairs, inspections, and operational services
- Oversaw vendor performance and completion standards
- Financial & Administrative Oversight
- Supported budget preparation, expense tracking, and invoice processing
- Coordinated with accounting for financial accuracy
- HR & Team Support
- Assisted with onboarding, training, scheduling, and employee relations
- Compliance & Governance
- Ensured adherence to AOAO governing documents and policies
- Maintained compliance tracking and documentation systems
Owner Relations Manager
My Perfect Stays
01.2021 - 01.2022
- Managed owner relationships ensuring satisfaction, retention, and trust
- Supported onboarding of units into rental program ensuring readiness and compliance
- Coordinated between field teams and office operations
- Handled owner escalations and performance discussions
Experience Designer
PRA Events
01.2019 - 01.2021
- Developed proposals, budgets, and event strategies
- Managed vendor logistics and execution
- Identified cost efficiencies while maintaining premium service
Recruiting Manager / Admin Support
Diamond Resorts
01.2018 - 01.2019
- Led recruiting and supported leadership operations
Buyer
VIP Foodservice
01.2002 - 01.2017
- Managed $1.5M+ inventory and vendor relationships
- Oversaw logistics, pricing, and supply chain operations
Education
University of Hawai'i Maui College
Lahainaluna High School
Skills
- Residential Operations
- Owner Relations
- Asset Management
- Maintenance & Housekeeping Leadership
- Vendor Management
- Rental Program Growth
- AOAO Compliance
- Contract Management (DocuSign)
- Revenue Optimization
- Budgeting & Financial Performance
- Team Leadership
Timeline
Owner Services Manager
HEI Hotels & Resorts – The Whaler Resort
01.2023 - Current
Owner Services Manager
AOAO The Whaler on Ka'anapali Beach
07.2022 - 07.2023
Owner Relations Manager
My Perfect Stays
01.2021 - 01.2022
Experience Designer
PRA Events
01.2019 - 01.2021
Recruiting Manager / Admin Support
Diamond Resorts
01.2018 - 01.2019
Buyer
VIP Foodservice
01.2002 - 01.2017
University of Hawai'i Maui College
Lahainaluna High School