Yuko Ishikawa Ward

Dynamic customer service assistant supervisor with a strong focus on issue resolution, training coordination, and team leadership. Successfully guided teams in managing complex customer concerns, leading to improved satisfaction rates and operational efficiency.

I have worked at HIS for 12 years as a customer service representative. Currently, I am focused on training junior staff. However, I am seeking a new challenge. With years of experience handling customer interactions, I possess strong empathy skills toward clients. I can swiftly determine necessary actions even in emergencies. This may stem from my experience with the Girl Scouts. I consider myself fortunate to have worked at HIS for so many years. I still have handover duties to complete. While I cannot resign immediately—within a month, for instance—I am determined to pursue a new role at your company. Thank you very much for taking the time to speak with me, despite the application period having close.