Yulai Gonzalez-Martínez
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hotel Grand Galaxie
Caracas, Venezuela
01.2018 - 11.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
Housekeeper and Room Services
Hotel Continental Altamira
Caracas, Venezuela
02.2016 - 12.2017
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Disinfected telephones, light switches and other frequently touched objects.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Used cleaning chemicals following proper guidelines.
Education
Bachelor of Arts - Business Administration And Human Resources
C.U.A.M.
Caracas, Venezuela11-2016
Skills
- Multi-Task Management
- Problem Resolution
- Customer Relations
- Project management abilities
- Business development understanding
- Report Generation
Languages
Spanish
Professional
Timeline
Customer Service Representative
Hotel Grand Galaxie
01.2018 - 11.2020
Housekeeper and Room Services
Hotel Continental Altamira
02.2016 - 12.2017
Bachelor of Arts - Business Administration And Human Resources
C.U.A.M.
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