Yulanda Giles

• Adhere strictly to Department of Transportation safety protocols, prioritizing passenger and road user safety.
• Proficiently operate bus routes in Washington DC Metropolitan area, ensuring punctuality and adherence to schedules.
• Communicate effectively with dispatchers via two-way radio, reporting emergencies, traffic conditions, and accidents promptly.
• Prioritized public safety operations and facilitated Smart Trip card usage, streamlining loading and reloading processes.
• Collected fares, addressed passenger inquiries, and delivered exceptional customer service throughout routes.
• Implemented ADA accommodations for passengers with disabilities, enhancing inclusivity and accessibility.

• Enhanced customer experience and increased client volume through targeted marketing and sales strategies.
• Develop and implement marketing strategies to increase sales for stylists on a monthly, quarterly, and yearly basis.
• Manage inventory ordering and retail sales, ensuring adherence to salon opening and closing procedures.
• Developed and implemented marketing strategies that consistently increased stylist sales monthly, quarterly, and yearly.
• Ensure compliance with state and local Board of Cosmetology regulations.
• Prioritized timely client services, resulting in improved customer satisfaction and retention.

• Supervised gaming floor operations ensuring compliance with regulations and policies.
• Monitored gaming activities to prevent cheating and ensure fair play.
• Ensured games complied with all casino and gaming standards during operations.
• Trained staff on customer service standards and operational procedures to enhance guest experience.
• Developed strategies to improve player satisfaction and retention rates, contributing to overall guest loyalty.
• Resolved disputes quickly and offered complimentary services to promote positive guest relations.
• Resolved conflicts between players or dealers in a professional manner.
• Maintained accurate records of shift activities, transactions and incidents.
• Adhered to security measures when handling large sums of money.
• Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
• Monitored blackjack, baccarat, craps, roulette, and novelty games. Ensured proper payout and game compliance with casino regulations.
• Investigated customer complaints, disputes and irregularities.
• Observed gamblers to identify marking, switching and counting cards.
• Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
• Converted currency into requested combinations of bills and coins for patrons.
• Collaborated with management on various projects aimed at increasing profits.

Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.

• Conducted inspections and patrols of premises, ensuring adherence to security measures.
• Monitored property entrance, authorized access for individuals and vehicles.
• Monitored for suspicious behaviors and activities, reporting concerns promptly to maintain safety.
• Secure all exits, doors, and windows to prevent unauthorized access.
• Take immediate action to address any security breaches or threats to ensure the safety of the premises.
• Addressed security breaches or threats immediately, safeguarding premises and occupants.

• Ensured gaming security by managing large denominations of U.S. currency.
• Executed opening and closing procedures in collaboration with pit and lottery commissions to comply with state and local policies.
• Ensure gaming security and protection by proficiently handling large denominations of U.S. currency.
• Supervised personnel to promote event nights and improve guest experiences.

• Supported project managers and procurement staff by updating databases and inputting certifications for contract proposals and bids, enhancing submission accuracy.
• Managed and updated the project calendar with upcoming events for project managers, in addition to performing general administrative tasks.
• Established and maintained a universal filing system for sensitive contractor materials, facilitating easy access and improved organization.
• Managed and updated project calendar with upcoming events for project managers while performing general administrative tasks to streamline project coordination.

• Managed all aspects of customer service relations, adeptly resolving concerns and ensuring customer satisfaction.
• Leveraged strategic sales techniques to forge enduring relationships with key clients, fostering trust and loyalty.
• Managed customer service relations, resolving concerns to enhance customer satisfaction and retention.
• Executed sales efforts through telephone outreach and personal presentations, actively participating in trade shows to drive client engagement.
• Provided daily reporting and collaborated with District Director to address debt management strategies within northern region.
• Efficiently processed various transactions, demonstrating accuracy and reliability in financial operations.