Yulanda Ponder
Montgomery
Summary
Hard working office assistant looking for a new professional challenge in a corporate environment. Bring more than 10 years experience in the medical field as well as excellent typing skills, knowledge of filing procedures and a strong work ethic. I bring experience with working with Med Connect and Practice Fusion EMR systems.
Overview
16
16
years of professional experience
Work History
Front Desk Clerk
Your Doctors Office, PC
Montgomery, AL
08.2024 - Current
- Greeted and welcomed guests, providing exceptional customer service and information about hotel amenities.
- Assisted with check-in and check-out processes, streamlining guest experiences for efficiency.
- Managed phone inquiries and reservations, ensuring accurate data entry in booking system.
- Processed payments and maintained accurate financial records to support daily operations.
- Maintained records and supplies.
- Tracked and ordered office equipment and supplies.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Private Caregiver
William Faulkner
Montgomery, AL
06.2015 - 03.2021
- Provided personal care assistance with daily living activities, ensuring comfort and dignity for clients.
- Administered medication and monitored health conditions to maintain wellness and safety.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Assisted clients with mobility and transportation, enhancing their independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Served meals to residents in the dining room and assisted with preparing meals following a preplanned menu.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
Patient Care Technician
Baptisit Medical Center South
Montgomery, AL
06.2009 - 03.2011
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily activities, ensuring comfort and safety in care delivery.
- Maintained cleanliness and organization of patient care areas, promoting a hygienic environment.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to patient needs.
- Educated patients and families on health management practices, enhancing understanding of treatment protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Associate of Science - Nursing Assistant
American Red Cross
Montgomery, AL03-2008
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-1988
Skills
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Guest relations
- Hospitality management
- Word processing
- Multi-line phone systems
- Conflict management
- EMR Systems Med Connect and Practice Fusion
- Guest reception
- Credit and cash payments
- Front office support
- Clerical duties
- Transaction processing
- Safety and security procedures
- Documentation
- Team building
- ICD 10 coding
- Accounts Payable
- Medical Terminology
Timeline
Front Desk Clerk
Your Doctors Office, PC
08.2024 - Current
Private Caregiver
William Faulkner
06.2015 - 03.2021
Patient Care Technician
Baptisit Medical Center South
06.2009 - 03.2011
Associate of Science - Nursing Assistant
American Red Cross
High School Diploma -
Sidney Lanier High School