Yulanda Ponder
Montgomery
Summary
Hard working office assistant looking for a new professional challenge in a corporate environment. Bring more than 10 years experience in the medical field as well as excellent typing skills, knowledge of filing procedures and a strong work ethic. I bring experience with working with Med Connect and Practice Fusion EMR systems.
Overview
16
16
years of professional experience
Work History
Front Desk Clerk
Your Doctors Office, PC
08.2024 - Current
- Greeted and welcomed guests, providing exceptional customer service and information about hotel amenities.
- Assisted with check-in and check-out processes, streamlining guest experiences for efficiency.
- Managed phone inquiries and reservations, ensuring accurate data entry in booking system.
- Processed payments and maintained accurate financial records to support daily operations.
- Maintained records and supplies.
- Tracked and ordered office equipment and supplies.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Private Caregiver
William Faulkner
06.2015 - 03.2021
- Provided personal care assistance with daily living activities, ensuring comfort and dignity for clients.
- Administered medication and monitored health conditions to maintain wellness and safety.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual client needs.
- Assisted clients with mobility and transportation, enhancing their independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Served meals to residents in the dining room and assisted with preparing meals following a preplanned menu.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
Patient Care Technician
Baptisit Medical Center South
06.2009 - 03.2011
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted patients with daily activities, ensuring comfort and safety in care delivery.
- Maintained cleanliness and organization of patient care areas, promoting a hygienic environment.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to patient needs.
- Educated patients and families on health management practices, enhancing understanding of treatment protocols.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Associate of Science - Nursing Assistant
American Red Cross
Montgomery, AL03-2008
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-1988
Skills
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Guest relations
- Hospitality management
- Word processing
- Multi-line phone systems
- Conflict management
- EMR Systems Med Connect and Practice Fusion
- Guest reception
- Credit and cash payments
- Front office support
- Clerical duties
- Transaction processing
- Safety and security procedures
- Documentation
- Team building
- ICD 10 coding
- Accounts Payable
- Medical Terminology
Timeline
Front Desk Clerk
Your Doctors Office, PC
08.2024 - Current
Private Caregiver
William Faulkner
06.2015 - 03.2021
Patient Care Technician
Baptisit Medical Center South
06.2009 - 03.2011
Associate of Science - Nursing Assistant
American Red Cross
High School Diploma -
Sidney Lanier High School