Yulanda Saenz
Mesa,Arizona
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Accountant Intern
State Of Arizona
08.2019 - 09.2023
- Assisting Arizona Providers with accounting policies, preparing financial reports
- Assisting with the administration of Statewide payroll
- Auditing and issuing refunds and collection of offset payments for accounting balances
- Dealt highly with the Office of Investigations OIG receivables for high volume of fraud the State and Indian Health Services policies and procedures
- Other accounting services
- Fee For Services, Medicare and Long Term Services
- Inbound call center call range from 20 -30 calls per day
- Delivered excellent administrative support to accounting personnel and other staff
- Detected ineffective controls, fraud and waste with targeted investigations.
General Accounting
Kelly Services
05.2019 - 08.2019
- Oversees the collating and mailing of Explanation of Benefits remits, answers inbound calls to assist providers, processes refunds and returned checks, deposits, refunds and transfers, monitors the tribal rate code summary reports and health plan payment reports
- Processes provider's electronic payment transfers and enrollment forms Medicaid billing
- Prepares and enters suspense balance sheet accounts.
Food Service
Express Employment
09.2018 - 05.2019
- Worked with Higley School District preparing food for Elementary and High School Students.
Work Duties
Valley National Bank
10.2016 - 12.2018
- Gathering of all documents for property and housing closures
- Six month contract.
Front Office, Appointment Setter
SouthWest Kidney Services
04.2012 - 10.2018
- For Outpatient and Inpatient services
- Handling Prior Authorizations, Referrals
- In charge of posting of charges and daily payments inbound and outbound for the clinic
- High volume of calls incoming and outbound
- Experience with Front and Back Office procedures.
- Set appointments with drug representatives and potential patients.
Call Center/Customer Service
Health Plan One
10.2016 - 12.2017
- To answer Heavy Inbound and Outbound phone calls for Insurance enrollment and Health Evaluations
- Strong Customer Service and Computer Skills.
Education
Biology/General Studies -
Apache Junction Community College
01.2008
Medical Technology Certificate -
GateWay Community College
01.2000
Arizona Institute of Business Tech
01.1997
Humanitarian Studies Certificate -
Mesa Community College
03.1987
Front and Back Office Certificate -
Apollo Medical and Dental Careers/ Medical Assistant Program
05.1985
Paradise Valley High
01.1985
Skills
- Interpersonal Communication
- Equipment] Operation
- Multitasking
- Research
- Verbal Communication
- Data Entry
- Microsoft Word
- Computer Skills
- Decision-Making
- Excellent Communication
- Payroll Processing
- Accounts Reconciliation
- Audit Support
- Client Confidentiality
Timeline
Accountant Intern
State Of Arizona
08.2019 - 09.2023
General Accounting
Kelly Services
05.2019 - 08.2019
Food Service
Express Employment
09.2018 - 05.2019
Work Duties
Valley National Bank
10.2016 - 12.2018
Call Center/Customer Service
Health Plan One
10.2016 - 12.2017
Front Office, Appointment Setter
SouthWest Kidney Services
04.2012 - 10.2018
Biology/General Studies -
Apache Junction Community College
Medical Technology Certificate -
GateWay Community College
Arizona Institute of Business Tech
Humanitarian Studies Certificate -
Mesa Community College
Front and Back Office Certificate -
Apollo Medical and Dental Careers/ Medical Assistant Program
Paradise Valley High
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