Yulanda West
Crandall,TX
Summary
Effective staffing specialist with several years of experience in talent acquisition. Adept at client needs assessment and recruiting program development. Accustomed to executing all qualifying, hiring and onboarding processes. Recognized for strong communication style across employees, clients and management teams.
Overview
27
27
years of professional experience
Work History
Onboarding/Staffing Coordinator
Across Health Homecare
Dallas, TX
04.2023 - Current
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Hired employees and processed hiring-related paperwork.
- Prepared or maintained employment records using human resources management system software.
- Ensured diversity and inclusion goals were considered in the staffing process.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Maintained accurate and up-to-date employee records, including contact information and job classifications.
- Collaborated with leadership and field personnel to ensure the staffing of qualified personnel for pediatric patients.
- Ensured accurate bi-weekly payroll processing by verifying timesheets and schedules.
- Served as primary contact for after-hours emergencies, ensuring timely and effective resolution.
Staffing Account Manager
Sound Physicians
Westlake, TX
07.2016 - Current
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Collaborated with cross-functional teams to ensure optimal staffing for various programs.
- Facilitated the onboarding process for clinical staff.
- Implemented and ensured the success of over 25 new contracts across various disciplines.
- Successfully staffed programs for anesthesia contracts.
- Conducted weekly strategic meetings with the Leadership team to update and align on fulfilling contractual obligations.
- Developed policies and guidelines to streamline the staffing process.
- Served as primary contact for after-hours emergencies, ensuring prompt resolution and client satisfaction.
- Successfully staffed emergency medicine, hospital, and anesthesia programs.
Scheduling Specialist
EmCare
Dallas, TX
11.2013 - 07.2016
- Created monthly schedules for Physicians and mid-level personnel in the Emergency Department across 20+ contracts.
- Ensured optimal staffing levels by coordinating shifts with credentialed physicians and mid-level personnel.
- Resolved scheduling and payroll discrepancies for clinical personnel.
- Collaborated with privileging, recruiting, and enrollment departments to ensure successful staffing of contracts.
- Provided weekly updates to leadership on staffing barriers and concerns.
Staffing/Authorization Manager
Care Options For Kids
Dallas, TX
05.2003 - 09.2013
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Developed and implemented strategic plans to achieve company objectives.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Recruited and onboarded administrative staff, ensuring alignment with organizational standards.
- Served as the primary liaison for Headstart programs and families.
- Ensured adherence to quality assurance guidelines.
- Verified Medicaid and insurance eligibility for pediatric patients, ensuring compliance with payer requirements.
Staffing and Billing Coordinator
Personal Touch Home Health Care
Dallas, TX
06.1998 - 05.2003
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Checked claims coding for accuracy with ICD-10 standards.
- Generated detailed reports on billing activity for management review.
- Processed all new referrals and obtained authorizations from Managed Care and Medicaid payers.
- Coordinated and scheduled nursing, occupational, physical, and speech therapists for patient treatment.
- Reviewed and entered daily notes into the database for accurate payroll and billing.
- Served as the primary contact for after-hours emergencies, ensuring prompt resolution and support.
Education
Some College (No Degree) - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Recruitment
- Background Verification
- Schedule management
- Staff coordination
- Recruitment strategies
- Strong organization
- HR software proficiency
- Record preparation
- New hire onboarding
- Proficient in Salesforce
- Qgenda Administration
- Proficient in Tangier
- Kantime Proficiency
- AlayaCare Proficiency
Accomplishments
- Staffing Consultant of the Year 2020
Timeline
Onboarding/Staffing Coordinator
Across Health Homecare
04.2023 - Current
Staffing Account Manager
Sound Physicians
07.2016 - Current
Scheduling Specialist
EmCare
11.2013 - 07.2016
Staffing/Authorization Manager
Care Options For Kids
05.2003 - 09.2013
Staffing and Billing Coordinator
Personal Touch Home Health Care
06.1998 - 05.2003
Some College (No Degree) - Healthcare Administration
University of Phoenix
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