Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Personal Information
Certification
Work Availability
Quote
Timeline
Hi, I’m

Yulander Dawson

Customer Service Rep/Tax Preparer
Yulander Dawson

Summary

Hiring and Preparing under one entity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Tax Preparer conducting virtual tax interviews. History of going above and beyond to exceed expectations. Efficient Intuit Verified Pro familiar with local, state and federal tax law. Expertise includes developing individualized client strategies and reviewing financial statements. Proficient in Turbo Tax Software.

Seeking Employment as Customer Service Representative explore our website at https://sign-up.ariseworkfromhome.com/bg?sem_account_id=B041AWGP&sem_campaign_id=376407077&sem_ad_group_id=1266637999718470&sem_device_type=c&sem_keyword=arise%20work%20from%20home&sem_matchtype=e&sem_ad_id=&sem_network=o&sem_target_id=kwd-7916521336407 the contact me so that I can generate you a referral.

Tax preparation book a free call https://pros.turbotax.intuit.com/local-tax-experts/supreme-llc/yulander-dawson/1294b31ce6ad9b9418d8af5981e46cf94ec/pro

Overview

6
years of professional experience
1
Certification

Work History

Arise Virtual Solutions

Customer Service Representative
01.2018 - Current

Job overview

  • Asking and answering a customer’s questions, Suggesting products or services to customers, Finding solutions for customers, Interacting with customers face to face or virtually, Providing remote support through multiple channels, such as live chat or email, Responding to questions and complaints, Following up with customers to ensure they are pleased with the purchase, Processing orders, Updating records

Education

University of Phoenix

Bachelor of Science Degree from Healthcare Administration & Long-Term Care
01.2012

University Overview

University of Phoenix

Associate degree from Healthcare Administration
01.2010

University Overview

  • Has successfully completed the training: Banking - Intermediate skills
  • Has successfully completed the training: Banking - Beginners skills

Skills

  • 20 WPM
  • Call Center Customer Service
  • Database Research
  • Customer Support
  • Call Handling
  • Performance Improvement
  • Product Knowledge
  • Providing Customer Support
  • Cash Handling
  • Adaptability
  • Communication
  • Empathy
  • Listening
  • Patience
  • Problem-solving
  • Time Management
  • Customer Service
  • Documentation and Reporting
  • Sales Expertise
  • Proficient in Microsoft Word and Banking Software App

Roles And Responsibilities

Roles And Responsibilities
  • Asking and answering a customer’s questions
  • Suggesting products or services to customers
  • Finding solutions for customers
  • Interacting with customers face to face or virtually.
  • Providing remote support through multiple channels, such as live chat or email
  • Responding to questions and complaints
  • Following up with customers to ensure they are pleased with the purchase.
  • Processing orders
  • Updating records

Personal Information

Personal Information

Title: Customer Service Representative

Certification

Computer Software and Application CPE credit - Banking-Intermediate skills

Computer Software and Application CPE credit - Banking-Beginner skills

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Customer Service Representative
Arise Virtual Solutions
01.2018 - Current
University of Phoenix
Bachelor of Science Degree from Healthcare Administration & Long-Term Care
University of Phoenix
Associate degree from Healthcare Administration
Yulander DawsonCustomer Service Rep/Tax Preparer