Motivated worker with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Delivering high-energy while keeping the customers happy and cared for in all realms! Welcoming new and returning guests and ensuring their return!
Hi, I’m
Yu'laun Owens - Davis
Shelby,NC
Summary
Overview
3
years of professional experience
Work History
Denny's Diner
Server
06.2021 - 08.2022
Job overview
- Provided exceptional service to high volume of daily customers including serving up to 8+ tables alone daily.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products while informing guests of store's specials.
- Greeted guests and provided menus.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
Walmart
Cashier
08.2020 - 05.2021
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered 40 calls per day.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Verified customer age requirement for alcohol or tobacco purchases.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
- Checked personal identifications during alcohol and tobacco sales.
- Lifted up to 50 pounds in groceries.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
McDonald's
Crew Trainer
06.2019 - 05.2021
Job overview
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Explained goals and expectations required of trainees.
- Trained and mentored 15 new personnel hired to fulfill various roles.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
Education
North Carolina School of The ArtsWinston-salem, NC
Bachelor of Arts
05.2026
University Overview
Crest High SchoolShelby, NC
High School Diploma
06.2022
University Overview
Skills
- Guest Engagement
- Safe Food Handling
- Guest Seating
- Point of Sale (POS) System Operations
Timeline
Server
Denny's Diner
06.2021 - 08.2022
Cashier
Walmart
08.2020 - 05.2021
Crew Trainer
McDonald's
06.2019 - 05.2021
North Carolina School of The Arts
Bachelor of Arts
Crest High School
High School Diploma
Similar Profiles
Jaedynn DonahueJaedynn Donahue
Hostess/Server at Denny's DinerHostess/Server at Denny's Diner
Dorian LegierDorian Legier
Server at Denny's DinerServer at Denny's Diner
Gladys BonillaGladys Bonilla
Server at Denny's DinerServer at Denny's Diner
Orville Arel IVOrville Arel IV
Control Room Operator at Clearwater PaperControl Room Operator at Clearwater Paper
Adam HambrickAdam Hambrick
Wastewater Treatment Plant Operator at CormetechWastewater Treatment Plant Operator at Cormetech