Yuleidis Fernandez Lago

Excellent verbal and written communication skills. Proficient in MS Office. Adept at quickly mastering new systems and technology. Detail-oriented, organized, self-motivated, meticulous, practical & flexible. Event organization Able to work in a fast-paced environment and work independently. Key skills and competencies: Computer skills and data entry Focus and attention to detail Verbal and written communication skills Time management skills Ability to maintain confidentiality Ability to work under pressure

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Customer Service Representative with extensive experience in the tourism sector, specialized in personalized attention, conflict resolution and coordination of travel services. Expert in managing complex itineraries, providing multilingual support (Spanish and English) and ensuring exceptional customer experiences. Recognized for maintaining high standards of quality, empathy and efficiency under pressure. Proven ability to work with international teams, travel agencies and suppliers, ensuring total customer satisfaction from planning to the end of the trip.

• Certified Real State 2025