Yuleimy Latouche

August 2022 – November 2022

- Validated documentation to assist Florida homeowners in accessing mortgage, utility, and expense relief through COVID-19 assistance programs for individuals financially impacted by the pandemic.

January 2023 – May 2023

- Supported federal healthcare compliance initiatives by reviewing and validating documentation submitted by healthcare providers and insurance companies to ensure accuracy, completeness, and adherence to federal regulations.
- Analyzed insurance audits to confirm compliance with government policies and regulatory standards.

May 2023 – April 2025
- Collaborated with the federal government to ensure alignment with healthcare regulations related to billing transparency and patient rights under the No Surprises Act.
- Worked closely with task leads to support timely case advancement, ensuring resolution in accordance with federal compliance requirements.

April 2025 – Present

- Oversee and streamline internal backlog processes to effectively address and resolve consumer inquiries, ensuring timely and efficient communication and issue resolution.

- Assist applicants in requesting project time extensions in coordination with government policy.
- Prepare closeout documentation for large-scale projects, ensuring all compliance requirements are met.
- Respond to applicant inquiries to provide guidance, clarify processes, and support timely project completion.

- Led skincare education sessions and promoted skincare and color cosmetic products tailored to client needs.
- Proactively networked with class participants to identify potential business partners and successfully recruited new team members.
- Coordinated interviews between prospective recruits and the Sales Director to support team growth and development.
- Conducted follow-up beauty consultations based on referrals obtained from skincare class attendees to expand client outreach and engagement.

- Monitored inventory levels and strategically managed supply orders based on customer demand and projected sales to optimize long-term profitability.

- Led and inspired a team of five AmeriCorps Members to deliver high-quality service to 135 students through peer coaching, academic planning, and implementation of school-wide initiatives.
- Was a liaison between school staff, administration, service team, and site management to ensure alignment and effective collaboration.
- Supported site leadership by clearly communicating operational updates and expectations to the team.
- Planned and facilitated team meetings, developing structured agendas to enhance daily operations and reinforce understanding of service goals.
- Fostered strong, positive relationships with both team members and school personnel by providing coaching and leading sessions on effective communication and conflict resolution.

- Served in a 9th grade English classroom across six class periods daily, collaborating with the lead teacher during planning periods to design and implement targeted academic, behavioral, and attendance-based interventions tailored to diverse student learning styles.
- Facilitated small-group sessions with approximately five students per period, delivering 30-minute academic interventions focused on classroom assignments and providing near-peer mentoring and support.
- Held the role of Attendance Coordinator, monitoring student attendance trends and implementing strategies to promote consistent school engagement.

- Processed guest transactions efficiently and trained new team members to ensure a smooth transition into their roles.
- Independently operated a high-volume coffee shop, managing opening and closing responsibilities during the majority of each shift, five days per week.

- Collaborated with a team of nine to serve approximately 1,000 guests during peak lunch hours, ensuring timely service to accommodate show schedules across the park.
- Was a guest resource by providing information and support to enhance the overall visitor experience.

- Delivered customer service by warmly greeting guests upon entry and assisting with product selection based on individual needs.
- Monitored inventory availability for requested items and efficiently processed sales transactions to ensure a smooth purchasing experience.
- Addressed customer concerns with professionalism, serving as a liaison between guests and store management to resolve issues and ensure satisfaction.