Yuleissy Cruz

Consult with clients to determine objective and requirements for events.

• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Cultivated positive guest relations by managing information and orchestrating speedy seating
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Scheduled and confirmed appointments and meetings for senior management team.
• Maintained confidentiality of information regarding clients and company.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Resolved customer problems and complaints.
• Answered phone promptly and directed incoming calls to correct offices.