Yuleisy Gonzalez
Clifton,NJ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
2
2
years of professional experience
Work History
Experience Guide/Front Desk Receptionist
The NOW
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Housekeeper/Front Desk/Concierge
Woodhouse Day Spa
07.2023 - 06.2024
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures
- Provided information about spa services, amenities, local attractions and directions to guests.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Lead Cashier
Quickcheck
06.2022 - 07.2023
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Health Information Management - Healthcare
Americation Career Institute
Newark, NJOperations & Supply Chain Management - Management
Americation Career & Training School
Newark, NJ12.2024
HIGH SCHOOL DIPLOMA - Hight School
Rosa L. Parks Fine And Performing Arts
Paterson, NJ12.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Administrative Skills
- Office Organization
- File Organization
- Front Office Management
Personal Information
Title: Operation supply chain management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Experience Guide/Front Desk Receptionist
The NOW
07.2024 - Current
Housekeeper/Front Desk/Concierge
Woodhouse Day Spa
07.2023 - 06.2024
Lead Cashier
Quickcheck
06.2022 - 07.2023
Health Information Management - Healthcare
Americation Career Institute
Operations & Supply Chain Management - Management
Americation Career & Training School
HIGH SCHOOL DIPLOMA - Hight School
Rosa L. Parks Fine And Performing Arts
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