Summary
Overview
Work History
Education
Skills
Timeline
Generic

YULEXI PLATA-GARCIA

Birmingham,,Alabama

Summary

A dedicated and detail-oriented professional with a strong background in customer service and incident management. Adept at swiftly addressing safety concerns and fostering trust among platform users. Proven ability to collaborate with cross-functional teams to investigate and resolve safety incidents effectively. Demonstrates exceptional communication and writing skills, with a keen eye for detail. Possesses the agility to make difficult decisions under pressure while maintaining a positive outlook. Committed to upholding high standards of integrity and confidentiality. Thrives in a fast-paced environment and willing to work non-standard hours to ensure platform safety and member satisfaction.

Overview

5
5
years of professional experience

Work History

Experiential Operations Bilingual Specialist

Shipt
03.2022 - Current
  • Provide accurate and ethical Spanish-speaking services for shoppers, drivers, retailers and members.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remain calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improve customer service wait times to mitigate complaints.
  • Trained in handling Spanish escalations calls
  • Assisted with translation of all the Spanish content in Shoppers and Drivers Hub
  • Co-Lead of the Bilingual Team Announcement Committee
  • Designated Workflow creator for Bilingual Team Announcement Committee
  • Member of Ex-Ops Engagement Committee

Communication Specialist

Shipt
06.2021 - 03.2022
  • Educated and assisted shoppers with quick and effective solutions.
  • Displayed a customer service mentality with a positive attitude.
  • Demonstrated ability to multi-task and think on feet to provide sound solutions.

Scheduling Assistant

Hill Student Center at UAB
03.2019 - 06.2021
  • Scheduled and coordinated 1,200 university events efficiently.
  • Provided exceptional customer service to clients of Hill Student Center.
  • Maintained a thorough knowledge of the University's policies and procedures.

Education

Bachelor of Science - Industrial Distribution & Entrepreneurship

University of Alabama in Birmingham
08-2022

MBT -

Collective Academy
Mexico City
09-2024

Skills

  • Bilingual Proficiency: English and Spanish
  • Conflict resolution proficiency
  • Detail-Oriented and Keen Perception
  • Decisive Decision-Making
  • Excellent Written and Verbal Communication
  • Exceptional Time Management and Organizational Skills
  • Entrepreneurial Spirit
  • Strong Interpersonal and Customer Service Skills
  • Proficiency in Excel, Slack, Notion, Office R&D, Google Sheets, and Canva

Timeline

Experiential Operations Bilingual Specialist

Shipt
03.2022 - Current

Communication Specialist

Shipt
06.2021 - 03.2022

Scheduling Assistant

Hill Student Center at UAB
03.2019 - 06.2021

Bachelor of Science - Industrial Distribution & Entrepreneurship

University of Alabama in Birmingham

MBT -

Collective Academy
YULEXI PLATA-GARCIA