Summary
Overview
Work History
Education
Skills
Qualifications
Languages
Timeline
Generic

Yulexy Vera

New York,NY

Summary

Professional hospitality worker with experience in housekeeping operations, revenue coordination and event coordination. Skilled in maintaining cleanliness, organization, and high standards in guest environments. Strong emphasis on teamwork and adaptability, ensuring reliable and efficient service. Known for attention to detail, time management, and effective communication skills.

Overview

8
8
years of professional experience

Work History

Housekeeping Manager

Equinox Hotel
04.2023 - Current
  • Ensured adherence to safety regulations by conducting regular safety meetings, trainings, and drills for staff members.
  • Improved room cleanliness standards by implementing detailed inspection procedures and checklists.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

Housekeeping Manager

The Manhattan Club
10.2021 - 02.2023
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Managed staff of [Number] housekeepers. While assigning specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.

Revenue Coordinator

Tryp Times Square South
05.2021 - 10.2021
  • Enhanced client satisfaction with prompt resolution of billing discrepancies and clear communication on payment expectations.
  • Assisted in budget preparation by providing accurate revenue forecasts based on historical data and current trends.
  • Streamlined account reconciliation processes, reducing time spent on manual tasks while improving accuracy of financial records.
  • Collaborated with sales team to ensure accurate pricing and contract terms, resulting in reduced disputes and increased revenue.

Guest Service Representative

TRYP Times Square South
06.2019 - 03.2020
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Housekeeping Supervisor

Tryp Times Square South
04.2018 - 05.2019
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Event Management Coordinator

TRYP Times Square South
03.2017 - 03.2018
  • Generated increased sponsorship revenue through targeted outreach efforts and persuasive sales presentations.
  • Utilized advanced project management tools to track progress against key milestones, ensuring on-time delivery of all tasks leading up to the event date.
  • Negotiated favorable contracts with vendors, securing quality services at competitive prices while maintaining budgetary constraints.
  • Fostered positive relationships with key stakeholders, contributing to successful partnership development for future events.

Education

Associate in Applied Science - Computerized Architectural Design

Queensborough Community College
Queens

High School Deploma -

Grand Street Campus Professional Career
Brooklyn
06-2009

Skills

  • Training and mentoring
  • Hospitality Services Coordination
  • Supervisory skills
  • Invoice processing
  • Project management
  • Strategic Time Allocation
  • Event marketing
  • Cash flow management
  • Sales Data Analysis
  • Data Analysis Proficiency
  • Customer satisfaction
  • Hotel management

Qualifications

Proficient Microsoft Word,Excel,Powerpont,Knowcross/Unifocus Ans ADP 

Proficient in Oracle Hospitality OPERA PMS system

Proficient in Sabre PMS/SYNXIS

Proficient in Paychex Payroll system


Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Housekeeping Manager

Equinox Hotel
04.2023 - Current

Housekeeping Manager

The Manhattan Club
10.2021 - 02.2023

Revenue Coordinator

Tryp Times Square South
05.2021 - 10.2021

Guest Service Representative

TRYP Times Square South
06.2019 - 03.2020

Housekeeping Supervisor

Tryp Times Square South
04.2018 - 05.2019

Event Management Coordinator

TRYP Times Square South
03.2017 - 03.2018

Associate in Applied Science - Computerized Architectural Design

Queensborough Community College

High School Deploma -

Grand Street Campus Professional Career

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Yulexy Vera