Yuleydi Nunez-Jimenez
Cherry Hill
Summary
Enthusiastic administrative professional with 6 years of relevant work experience, eager to contribute to team success through hard work, attention to detail, bilingual communication and teamwork. Passionate about patient advocacy, quality care and customer satisfaction. Knowledgeable in medical terminology, organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extremely motivated to learn, grow and excel in the CAMcare organization.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Patient access navigator
Cooper University Health
Camden
01.2025 - Current
- Navigate Epic system to provide information to patients regarding referral approvals if necessary for testing and procedures .
- Collaborated with team members to enhance operational efficiency and route planning
- Connect with providers for all types of specialties to advise of urgent medication refills , referrals , appointments and connecting with nurses for any emergency calls to triage patients .
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
Front Desk Representative
CAMcare Health
Camden
11.2020 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Collected patient information and verified insurance details accurately.
- Coordinated with medical staff to facilitate smooth patient check-in processes.
- Maintained cleanliness and organization of the front desk area consistently.
- Provided information about services offered at CAMcare Health to patients effectively.
- Handled patient complaints with empathy, ensuring issues were addressed timely.
- Completed daily shift reports detailing any issues or incidents that occurred during the shift.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately according to established policies and procedures.
- Trained new employees on proper front desk operations, customer service standards and company policies.
- Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
- Assisted other departments with various tasks when needed or requested.
Patient Service Representative
Cooper University Health Care
Camden
10.2018 - 11.2020
- Compiled and reviewed medical charts
- Take copayments and compiled daily financial records
- Developed team communications and information for Staff meetings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work
- Used Epic to schedule appointments
- Remind patient their appointments the day before
- Request patients’ medical records from other facilities
- Handle fax referrals.
Bilingual Account Representative
Paths LLC
Cherry Hill
01.2018 - 10.2018
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Maintained excellent attendance record, consistently arriving to work on time
- Assist Patients to properly apply for medical assistance.
Receptionist
Nueva Vida Behavioral Health Center
Camden
02.2013 - 07.2017
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Routed incoming mail and messages to relevant personnel without delay
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Provided clerical support to medical records department by copying, faxing and filing documents
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Collected Copayments from patients and updated account balances
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Handled complaints and questions, and re-directed calls to other team members as appropriate
- Acted as first point of contact and set appointments for prospective clients
- Scheduled and confirmed appointments for Psychiatrist
- Answered incoming calls daily to confirm and schedule appointments
- Corresponded with clients through email, telephone or postal mail.
Education
Pennsauken High
Pennsauken, NJSkills
- Bilingual Spanish and English
- Caring and Empathetic
- Knowledge of Community Services and Programs
- Patient Engagement
- Patient advocate
- Building Rapport and Credibility
- Resolving Problems
- Clinical Messaging
- Registration and Scheduling
- Administrative and Office Support
- Bookkeeping Support
- Medical Billing
- Patient Confidentiality and Data Security
- Trainee
Certification
Epic
Languages
English
Fluent spanish
Timeline
Patient access navigator
Cooper University Health
01.2025 - Current
Front Desk Representative
CAMcare Health
11.2020 - 11.2024
Patient Service Representative
Cooper University Health Care
10.2018 - 11.2020
Bilingual Account Representative
Paths LLC
01.2018 - 10.2018
Receptionist
Nueva Vida Behavioral Health Center
02.2013 - 07.2017
Pennsauken High
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