Yulia Khaimova
Manalapan
Summary
Accomplished Salon Manager with a proven track record at Arya Salon, enhancing customer satisfaction and loyalty through exceptional service and employee development. Skilled in inventory control and appointment scheduling, I excel in decision-making and problem-solving, significantly contributing to business growth. My dedication to cleanliness and customer service excellence sets me apart.
Overview
15
15
years of professional experience
Work History
Salon Manager
Arya Salon
New York, NY
05.2024 - 09.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Home Baker
Home Cooking With Julia
New York, NY
07.2020 - 03.2024
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
- Operated cash registers and processed payments accurately.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Processed customer orders and payment transactions.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Cleaned and maintained kitchen equipment and oven.
- Cut and shaped dough for pies, rolls and other pastries.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
Hair Salon Manager
Fine Artistik Salon
New York, NY
02.2012 - 05.2019
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
CSS/Cashier
Big Lots
Renton, WA
09.2009 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Renton, WA09-2012
High School Diploma -
Hazen High School
Renton, WA06-2009
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Customer needs assessment
- Cash handling
- Cleanliness and sanitation
- Inventory controls
- Task delegation
- Appointment scheduling
- Reliability and punctuality
- Cash register operation
Languages
Russian
Native or Bilingual
Timeline
Salon Manager
Arya Salon
05.2024 - 09.2024
Home Baker
Home Cooking With Julia
07.2020 - 03.2024
Hair Salon Manager
Fine Artistik Salon
02.2012 - 05.2019
CSS/Cashier
Big Lots
09.2009 - 05.2011
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Hazen High School