Yulia Khaimova
Manalapan
Summary
Accomplished Salon Manager with a proven track record at Arya Salon, enhancing customer satisfaction and loyalty through exceptional service and employee development. Skilled in inventory control and appointment scheduling, I excel in decision-making and problem-solving, significantly contributing to business growth. My dedication to cleanliness and customer service excellence sets me apart.
Overview
15
15
years of professional experience
Work History
Salon Manager
Arya Salon
05.2024 - 09.2024
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
Home Baker
Home Cooking With Julia
07.2020 - 03.2024
- Collaborated with clients to design custom cakes for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Developed unique recipes that catered to client tastes and preferences, resulting in a diverse product offering with strong appeal.
- Conducted regular quality control checks on products, ensuring consistency in taste and presentation for each order fulfilled.
- Operated cash registers and processed payments accurately.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Processed customer orders and payment transactions.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Cleaned and maintained kitchen equipment and oven.
- Cut and shaped dough for pies, rolls and other pastries.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
Hair Salon Manager
Fine Artistik Salon
02.2012 - 05.2019
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Achieved personal sales goals by upselling products to meet individual needs.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Handled employee scheduling and coverage needs during business hours.
CSS/Cashier
Big Lots
09.2009 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Renton, WA09-2012
High School Diploma -
Hazen High School
Renton, WA06-2009
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Customer needs assessment
- Cash handling
- Cleanliness and sanitation
- Inventory controls
- Task delegation
- Appointment scheduling
- Reliability and punctuality
- Cash register operation
Languages
Russian
Native or Bilingual
Timeline
Salon Manager
Arya Salon
05.2024 - 09.2024
Home Baker
Home Cooking With Julia
07.2020 - 03.2024
Hair Salon Manager
Fine Artistik Salon
02.2012 - 05.2019
CSS/Cashier
Big Lots
09.2009 - 05.2011
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Hazen High School
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