Yulia Golovkova Silva
Petrolia,CA
Summary
I am hardworking, multi-tasking with strong organizational skills eager to secure entry-level setter position. Eager to learn and grow. Ready to help team achieve company goals. Flexible time.
Overview
15
15
years of professional experience
Work History
Manager
Clonnabis
Salinas, CA
03.2021 - 09.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Personal Assistant
Amanda Elyanes
Remote
01.2019 - 02.2020
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Provided multifaceted services to professionals by managing emails, scheduling appointments, and other administrative tasks.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Tutor
Self-employeed
Remote
04.2016 - 08.2018
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Monitored student progress and provided feedback and support.
- Facilitated small group and one-on-one tutoring sessions.
- Taught students remotely using online video chat platform and other delivery channels.
Front Desk Manager
Harlow Hairsalon
San Diego, CA
01.2009 - 07.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Organized, maintained and updated information in software
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their salon visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Trained new team members on company procedures, customer service and issue resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Worked effectively in fast-paced environments.
Sales Assistant
San Diego Trading Company
San Diego, CA
06.2008 - 01.2009
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by building strong customer relationships and providing excellent service.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Associate - Language Interpretation And Translation
Kamchatka State University
05.2008
High School Diploma -
School #1
Kamchatka Peninsula06.2005
Skills
- Problem Resolution
- Business Administration
- Computer Skills
- Managing Operations and Efficiency
- Customer Relationship Management (CRM)
- Schedule Management
- Verbal and written communication
- Teamwork and Collaboration
- Good Judgment
- Attention to Detail
- Organization
- Cultural Awareness
- Hiring and Training
Languages
Russian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Japanese
Elementary
Timeline
Manager
Clonnabis
03.2021 - 09.2023
Personal Assistant
Amanda Elyanes
01.2019 - 02.2020
Tutor
Self-employeed
04.2016 - 08.2018
Front Desk Manager
Harlow Hairsalon
01.2009 - 07.2013
Sales Assistant
San Diego Trading Company
06.2008 - 01.2009
Associate - Language Interpretation And Translation
Kamchatka State University
High School Diploma -
School #1