Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yulia Golovkova Silva

Petrolia,CA

Summary

I am hardworking, multi-tasking with strong organizational skills eager to secure entry-level setter position. Eager to learn and grow. Ready to help team achieve company goals. Flexible time.

Overview

15
15
years of professional experience

Work History

Manager

Clonnabis
03.2021 - 09.2023
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Personal Assistant

Amanda Elyanes
01.2019 - 02.2020
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Provided multifaceted services to professionals by managing emails, scheduling appointments, and other administrative tasks.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Tutor

Self-employeed
04.2016 - 08.2018
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Monitored student progress and provided feedback and support.
  • Facilitated small group and one-on-one tutoring sessions.
  • Taught students remotely using online video chat platform and other delivery channels.

Front Desk Manager

Harlow Hairsalon
01.2009 - 07.2013
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions.
  • Organized, maintained and updated information in software
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their salon visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Sorted, received, and distributed mail correspondence.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Worked effectively in fast-paced environments.

Sales Assistant

San Diego Trading Company
06.2008 - 01.2009
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported store management with administrative tasks such as scheduling appointments or updating client records.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Education

Associate - Language Interpretation And Translation

Kamchatka State University
05.2008

High School Diploma -

School #1
Kamchatka Peninsula
06.2005

Skills

  • Problem Resolution
  • Business Administration
  • Computer Skills
  • Managing Operations and Efficiency
  • Customer Relationship Management (CRM)
  • Schedule Management
  • Verbal and written communication
  • Teamwork and Collaboration
  • Good Judgment
  • Attention to Detail
  • Organization
  • Cultural Awareness
  • Hiring and Training

Languages

Russian
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Japanese
Elementary

Timeline

Manager

Clonnabis
03.2021 - 09.2023

Personal Assistant

Amanda Elyanes
01.2019 - 02.2020

Tutor

Self-employeed
04.2016 - 08.2018

Front Desk Manager

Harlow Hairsalon
01.2009 - 07.2013

Sales Assistant

San Diego Trading Company
06.2008 - 01.2009

Associate - Language Interpretation And Translation

Kamchatka State University

High School Diploma -

School #1

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Yulia Golovkova Silva