Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yulia Gudimov

Doylestown,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Hairstylist

Studio At 108
02.2018 - 05.2021
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Educated customers on products to maximize benefits.
  • Resolved guest complaints about service or style.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Answered phone calls and emails to schedule client appointments.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used social media platforms to promote salon and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Front Desk Receptionist

Advanced Dermatology
08.2016 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Managed a high volume calls a day.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Worked with other translators to facilitate real time conversations.

Pharmacy Technician

CVS Pharmacy
04.2012 - 08.2016
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Managed over 50 calls per day
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
  • Resolved third-party billing, computer system and customer service issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Associate of Arts - Cosmetology

The Beauty Institute Schwarzkopf
Philadelphia, PA
11.2018

High School Diploma -

Council Rock High School South
Holland, PA
06.2012

Skills

  • Customer Education
  • Appointment Coordination
  • Customer Consultation
  • Highlights and Lowlights
  • Hair Maintenance Expert
  • Lash and Eyebrow Maintenance
  • Outstanding Client Retention
  • Business Management
  • Relationship Building and Management
  • Schedule Management
  • Marketing Familiarity
  • Staff Management
  • Sales Expertise
  • Highly Motivated Self-Starter
  • PA Licensed Cosmetologist

Languages

Russian
Native or Bilingual

Timeline

Hairstylist

Studio At 108
02.2018 - 05.2021

Front Desk Receptionist

Advanced Dermatology
08.2016 - 02.2018

Pharmacy Technician

CVS Pharmacy
04.2012 - 08.2016

Associate of Arts - Cosmetology

The Beauty Institute Schwarzkopf

High School Diploma -

Council Rock High School South

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Yulia Gudimov