Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Yulia Ivanova

Yulia Ivanova

Seattle,Seattle

Summary

Veteran seeking to transition from the United States Army. Highly motivated, effective communicator and problem solver who successfully completed 4 years in the US Army.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Automated Logistical Specialist (92A)

United States Army
05.2020 - Current
  • Manage receipt, maintain data, storage, and issue of supply as well as military equipment.
  • Perform procedures of repair parts, supplies, and equipment utilizing the Army automated computer programs (SAMS-E, ULLS-G).
  • Execute package/ container inspections of all in house deliveries.
  • Maintain accountability and inventory controls on all received shipments.
  • Ensure proper storage, usage,, and disposal of all hazardous materials on site in accordance to federal, state, and local regulations.
  • Use MHE to move items or equipment to and from inventory control points.
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supply.
  • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, products volumes, mixes, and carriers.
  • Perform requisitioning and receiving procedures of repair parts, supplies, and equipment utilizing Army automated computer programs (SAMS-E, ULLS-G). Tasks include requisitioning, receiving, accounting for, storage, and securing of US Government and VSE major items of equipment, tooling, and repair parts.
  • Execute package/container inspections of all in-house deliveries. Maintain accountability and inventory controls on all received shipments.
  • Inspect incoming government and vendor procured material when required to determine acceptance/rejection based on adequacy of design and compliance with specifications.
  • Ensure proper storage, usage, and disposal of all hazardous materials on site in accordance with federal, state, and local regulations.
  • Use MHE to move items or equipment to and from inventory control points.
  • Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
  • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes, mixes, or carriers. Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Conduct or review environmental audits for logistics activities, such as storage, distribution, or transportation.
  • Create policies or procedures for logistics activities.
  • Develop risk management programs to ensure continuity of supply in emergency scenarios.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
  • Ensure carrier compliance with company policies or procedures for product transit or delivery.
  • Establish or monitor specific supply chain-based performance measurement.
  • Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
  • Negotiate transportation rates or services.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Plan or implement improvements to internal or external logistics systems or processes.
  • Plan or implement material flow management systems to meet production requirements.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Ensure that items are unloaded and properly placed for in-checking.
  • Assist other warehouse workers in unloading operations.
  • Consolidate in the holding area for a quality control inspection. Receive hazardous materials.
  • Receive, unpack, sort, checks for shortage, damage, deterioration, and expiration date.
  • Ensure that shipment is as ordered by checking packing slip against purchase order and the items themselves.
  • Identify stockage for movement into storage area.
  • Perform other warehousing duties (e.g., inventory, shipping, etc.) as required by the workload.
  • Take precautions to stop pilferage, accompanying customers and visitors.
  • Take proper safety precautions to prevent damage, loss, or injury to self and others.
  • Maintain a file of all purchase orders.
  • Prepare receiving reports for locally purchased items and shipments, as needed.
  • Complete appropriate documentation, including necessary reports of overages, shortages, or damages.
  • Prepare receiving reports for local purchase items not accompanied by receiving voucher.
  • Notify quality control personnel of all items received with possible deterioration and/or potency dates.
  • Trains newly assigned personnel.
  • Operate forklift capable of lifting up to 10,000 pounds to load, unload, transfer, and stack items from one location to another.
  • Gained extensive knowledge in data entry, analysis and reporting.

Customer Support Specialist

DIRECTV
08.2015 - 12.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • -Working with database;
  • Effective listening skills to ensure understanding of customer needs and desired out-comes;
  • Cashier, processing Invoices, completing transactions, setting up new accounts for new clients;
  • Working in a fast pace, changing environment

Travel Agency Manager

Philip Morris International Inc.
06.2013 - 02.2015
  • Decreased response time to client inquiries by revamping internal communication channels leading to improved customer experience.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Spearheaded the successful launch of online booking platform, making reservation process more convenient for clients.
  • Streamlined the visa application process for improved turnaround times and increased approvals.
  • Utilized diplomatic skills when working with consulate officers to advocate on behalf of clients facing unique challenges.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
  • Handled sensitive situations tactfully, addressing applicant concerns regarding denials or delays in processing timeframes.
  • Demonstrated expertise in various types of visas, tailoring guidance based on individual circumstances and needs.
  • Organized visa application materials meticulously, ensuring all required documents were submitted correctly within specified timeframes.
  • Managed a high volume of daily applications while maintaining attention to detail and accuracy in documentation.
  • Provided exceptional support to applicants experiencing difficulties, resolving issues quickly and professionally.

Visa Processing Specialist

VFS Global Services
02.2013 - 05.2013
  • Streamlined visa application processing by implementing efficient organizational systems and procedures.
  • Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Assisted in training new Visa Processing Specialists, promoting a supportive work environment and contributing to team success.
  • Facilitated client communication throughout the entire application process, providing regular status updates and managing expectations.
  • Conducted thorough document verification to ensure compliance with immigration regulations, maintaining high levels of accuracy and efficiency.
  • Reduced processing time for visa applications through diligent review and attention to detail.
  • Provided excellent customer service by addressing client inquiries and concerns promptly, fostering positive relationships.
  • Issued public notification of official activities or meetings.
  • Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
  • Created documents with applicant information and verified data against [Type] database information.
  • Performed routine data entry or document management.
  • Maintained strong professional relationships with embassy officials and consular staff to facilitate smooth cooperation on visa matters.

Content Specialist

Rose Marketing Group
10.2011 - 09.2012
  • Created content with SEO keywords drawn from Google Analytics.
  • Managed editorial calendar, ensuring timely publication of relevant, high-quality content pieces.
  • Strengthened content through proofreading and editing.
  • Collaborated with cross-functional teams to ensure consistency in brand messaging across all channels.
  • Promoted Samsung and marketed works through social media platforms.
  • Applied current editing and photography tools to tell great stories.
  • Streamlined content workflow by implementing efficient project management tools and strategies.
  • Generated stories to reflect current trends and news to pull audience into website.
  • Enhanced content quality by conducting thorough research and factchecking.
  • Analyzed content performance metrics, identifying areas for improvement and adjusting strategies accordingly.

Customer Support Manager

Allegro
10.2008 - 10.2011
  • Monitored employee performance to identify areas for improvement and additional training needs.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions Jira
  • Managed defect tracking process using JIRA, ensuring timely resolutions and improved communication among stakeholders.
  • Streamlined testing processes by utilizing industry-standard tools such as JIRA, Selenium, and TestRail.
  • Streamlined bug tracking and reporting using JIRA, enhancing communication between QA and development teams.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Applied effective time management techniques to meet tight deadlines.

Education

Associate of Arts - Tourism And Travel Management

Moscow Economic And Business School
Moscow

Bachelor of Science - Computer And Information Sciences

Russian State Social University
Moscow
01.2011

Skills

  • Effective team leader
  • Vehicle Dispatching
  • Material Handling and Moving
  • MS Office
  • GCSS-ARMY
  • Cost Reduction
  • Problem-solving abilities
  • Computer Skills
  • Task Delegation
  • Automation planning
  • Trained in emergency response
  • Trained in defensive tactics
  • Extremely organized
  • Trained in defensive tactics
  • Administrative Work
  • Bookkeeping
  • Typing
  • Multi-line Phone
  • Data management
  • Equipment maintenance
  • Supply and logistics planning
  • Strong verbal communicator
  • Data Entry

Accomplishments

Awards while serving in the United States Army

  • Global War on Terrorism Service Medal
  • Army Service Ribbon
  • National Defense Service Medal
  • One Army Good Conduct Medal
  • 4x-Awarded the Army Achievement Medal

Certification

  • Certified Retention Specialist
  • Certified Basic Leadership Course

Languages

Russian
Native or Bilingual
Spanish
Limited Working
Ukrainian
Professional Working

Timeline

Automated Logistical Specialist (92A)

United States Army
05.2020 - Current

Customer Support Specialist

DIRECTV
08.2015 - 12.2018

Travel Agency Manager

Philip Morris International Inc.
06.2013 - 02.2015

Visa Processing Specialist

VFS Global Services
02.2013 - 05.2013

Content Specialist

Rose Marketing Group
10.2011 - 09.2012

Customer Support Manager

Allegro
10.2008 - 10.2011

Associate of Arts - Tourism And Travel Management

Moscow Economic And Business School

Bachelor of Science - Computer And Information Sciences

Russian State Social University
  • Certified Retention Specialist
  • Certified Basic Leadership Course

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Yulia Ivanova