Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
Languages
Timeline
Generic

YULIA PORTMAN

Warrington,PA

Summary

Bilingual Human Resources Administrator offering 9 years of progressive success in HR roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work environment. Superior employee relations acumen and passion for recruiting, retaining and supporting high-quality talent to drive organizational growth with focus on diversity and inclusion. Adept at managing multiple priorities and projects in a fast-paced environment while maintaining a highest level of accuracy and attention to detail. Committed to continuous learning and enthusiastic about change that is proven to improve efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

HR Supervisor

CENTENNIAL SCHOOL DISTRICT
11.2020 - Current
  • Cut health insurance costs by $5000 per year by shifting the start dates of newborn babies
  • Designed and introduced a new health plan for the previously uninsured group of 100+ staff
  • Provide support to 880+ employee organization by managing all benefit programs for the district including open enrollment in medical, dental, vision, COBRA, life insurance, short- and long-term disability, flexible and retirement accounts
  • Administer leave of absence policies and ADA compliance
  • Assure district compliance with laws and mandates related to benefits administration, enrollment issues, instructional certifications, and Title IX
  • Work with administrators of all levels and bargaining units representatives, to address unsatisfactory performance and evaluation process
  • Assist in developing staffing recommendations and fringe benefit projections for use in preparation of the annual budget
  • Comply with state and federal guidelines and district policies in maintaining employee records and in completing various district, state ,and federal reports (i.e
  • ACA, PCORI) Process Unemployment claims and employment verification requests, attend UC hearings
  • Medical Benefits billing reconciliation and fringe benefits review
  • Software: Skyward, Frontline, Classlink, Talented
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.

HR Generalist

MAT’S PHARMACY AND MEDICAL SUPPLY
02.2018 - 11.2020
  • Achievements: Within 7 months, improved employee turnover rate by 12%
  • Created over 40 new job descriptions
  • Designed and successfully implemented a recruitment/onboarding process
  • Saved approximately $3000 annually by handling ACA reporting independently
  • Maintaining compliance with federal, state and local employment and benefits laws and regulations
  • Maintaining all employee and applicant documentation as dictated by governing agencies
  • Providing support to 80+ employee company by managing daily administration of human resource policies and programs, payroll processing, total rewards management, benefits and compensation, employment relations, and performance management
  • Managing benefits such as medical, voluntary insurance coverage, IRA, vacation, and PTO
  • Publishing job ads on career pages, job boards, and social media
  • Developing relationship with Tech Schools and Colleges to attract new talent
  • Reviewing applications and interviewing applicants to match experience with job-related requirements and completing reference verification
  • Processing Unemployment claims and attending hearings
  • Coaching, counseling, and guiding managers before executing employee disciplinary actions
  • Facilitating the training (including orientation) to the workforce
  • Updating, monitoring, and maintaining eligible salary/hourly adjustments/increases based on scheduled evaluations
  • Developing and implementing personnel policies and procedures; preparing and maintaining the employee handbook and the procedure manuals
  • Creating and updating job descriptions to reflect positions’ main duties and responsibilities.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Advised managers on best practices to maintain compliance with applicable laws.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.

HR Coordinator

BETTER HOME CARE
07.2016 - 01.2018
  • Establishing recruiting programs for in-office and field staff, placing jobs on job boards, monitoring responses, generating reports, analyzing data
  • Managing full cycle recruitment for non-skilled (CNA/HHA) and skilled (LPN/RN/PT/OT/SP) divisions; running background checks, license and employment verifications
  • In charge of 300+ employees with file auditing, compliance paperwork, new employee onboarding, annual evaluations
  • Lead inventory control, payroll office jurisdiction, paycheck administration, employee relations, unemployment, workman’s compensation, and employee benefits
  • Responsible for managing company's social media pages such as Facebook, LinkedIn, Indeed, Glassdoor, and Yelp
  • Arranging management interviews and assisting with candidate selection process
  • Maintaining employees’ records in line with Medicare/Medicaid and JCAHO requirements
  • Avoiding legal challenges by understanding current employment legislation; enforcing regulations with managers; recommending new procedures.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.

Sourcing Specialist/Recruiter

LANGUAGE SERVICES ASSOCIATES
12.2013 - 07.2016
  • Recruited best-qualified medical and legal language interpreters across the United States
  • Identified, screened, interviewed, ranked, and negotiated rates with candidates
  • Pushed pipeline through medical assessments and made sure candidates compliant with clients’ requirements
  • Responsible for filling deadline-driven and short-notice assignments for key clients such as hospitals, medical centers, insurance companies, courts, governmental agencies, school districts
  • Generated and managed ads on job boards and social network websites
  • Utilized active and passive recruitment techniques
  • Exceeded monthly/annual sourcing department expectations by successfully filling assignment requests
  • Increased revenue for the department by $10,000
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.

Human Resource Assistant

LIFE ALERT AMBULANCE
08.2012 - 12.2013
  • Planed and coordinated HR activities such as job analysis, recruitment, selection, performance appraisals, training, employee relations
  • Responsible for running licensure verifications, background check, FBI and Child Abuse checks
  • Developed and implemented HR policies, quality standards, and tools.

Participant Support Specialist

JEVS Human Services
04.2008 - 08.2012
  • Assisted in resolution of errors in reporting systems such as late submissions or missing submissions
  • Responsible for validation of timesheets and processing payroll for over 200 staff
  • Prepared, monitored, and distributed reports
  • Efficiently answered questions responding to phone calls, and documented all customer interactions
  • Provided a wide variety of customer service supports to participants, attendants, and county care managers; researched and resolved service and payroll related issues.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

JEVS HUMAN SERVICES
07.2008 - 08.2012

Resource Coordinator

06.2010 - 04.2011
  • Conducted initial home visits to patients for enrollment to home care programs, assisted with completion of paperwork
  • Staffed patient cases with home assistants based on location and a care plan
  • Provided training/HR support to participants and their aides as needed
  • Conducted criminal background, child abuse, and FBI checks
  • Maintained caseload of 170 consumers and communicated with the Case Managers of 24 PA counties.

Bilingual Call Center Specialist

07.2008 - 06.2010
  • Handled up to 140 inbound phone calls daily, produced reports, maintained records, researched and solved payroll and attendance discrepancies
  • Completed intake for applicants, provided crisis intervention, problem solving, and follow-up support as needed
  • Lead of the committee for transition of 5,000 participants from paper timesheets to electronic capture system.

Education

BS - Human Resource Management

University Of Phoenix
2014

AA - Human Services

University Of Phoenix
2012

BS - Management of Finances & Credit

Moscow University of Industry & Finance
2006

Skills

  • Coordinate Recruitment Strategies
  • Unemployment Claims
  • Analytical and Critical Thinking
  • Accurate Recordkeeping
  • Specialized HR Projects
  • Open Enrollment
  • Employee Onboarding and Offboarding
  • Employment Data Tracking
  • Wages and Salary
  • Internal Communications

Accomplishments

  • Cut health insurance costs by $5000/year by shifting the start date for newborn babies on the insurance
  • Designed, introduced, and carried out enrollment of newly developed plan to the previously uninsured group of employees.
  • Within 7 months improved employee turnover by 12%

Affiliations

SHRM-CP, SHRM Certified Professional, 2017-2024, Badge: https://bcert.me/sjfmcawn Member – Society for Human Resource Management (SHRM), SEPA, SHRM Insights Research Panel.

Additional Information

  • HONORS & AWARDS , Service Award (December 2015) - For maintaining the spirit of excellence in dealing with internal and external customers and contributions toward ensuring employer's leadership in a competitive environment. Certificate of Achievement (May 2014) - In recognition of exceptional performance and dedication

Certification

SHRM - CP

Languages

Russian
Native or Bilingual

Timeline

HR Supervisor

CENTENNIAL SCHOOL DISTRICT
11.2020 - Current

HR Generalist

MAT’S PHARMACY AND MEDICAL SUPPLY
02.2018 - 11.2020

HR Coordinator

BETTER HOME CARE
07.2016 - 01.2018

Sourcing Specialist/Recruiter

LANGUAGE SERVICES ASSOCIATES
12.2013 - 07.2016

Human Resource Assistant

LIFE ALERT AMBULANCE
08.2012 - 12.2013

Resource Coordinator

06.2010 - 04.2011

JEVS HUMAN SERVICES
07.2008 - 08.2012

Bilingual Call Center Specialist

07.2008 - 06.2010

Participant Support Specialist

JEVS Human Services
04.2008 - 08.2012

BS - Human Resource Management

University Of Phoenix

AA - Human Services

University Of Phoenix

BS - Management of Finances & Credit

Moscow University of Industry & Finance

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YULIA PORTMAN