Yulia Shevchenko

• Created design solutions that were consistent with the customer's preference and budget
• Sold Ethan Allen's products and services
• Represented the brand in all customer interactions
• Utilized variety of social media platforms to develop and grow the business
• Educated customers about the complimentary design service Ethan Allen provides
• Stayed current on design and color trends to create fashionable design solutions
• Coordinated with the team to provide exceptional service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays
• Participated as required in all corporate sponsored marketing and training programs
• Educated customers on all the Ethan Allen sponsored finance options available to them
• Contributed towards the development and on-going upkeep of the design center's portfolio
• Utilized all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients

• Staged homes for sale throughout the city
• Hired and scheduled third party contractors for repairs and maintenance
• Completed Move-in/Out inspections
• Acted as liaison between clients and contractors
• Contracts/Lease Renewal, Revision
• Generated leads through running open houses, calling expired listings and following up with referrals and past transactions
• Marketed properties through social media, classifieds and open houses
• Showed properties, guided clients through buying/leasing process,
• Drafted contracts, assisted in negotiating process, selling and leasing out properties using industry specific technologies
• Worked closely with clients to get appropriate loans, inspections and credit reports
• Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
• Acted as liaison between buyers and sellers to ensure positive experiences for both parties
• Met all monthly and quarterly sales goals - 5 deals per quarter

• Worked closely with the following brands: RM COCO, Robert Allen, Fabricut, Vervain, Brewster, etc.
• Demonstrated product knowledge and assisted clients with choosing right products for their projects
• Placed and monitored orders on day-to-day basis
• Checked fabrics, wallcoverings, and window hardware for flaw; effectively managed replacements, restocking and backorders - reduced returns down to 15% per month
• Communicated with clients on order status, replacements, proposed substitutions when needed.
• Filed monthly reports on order flow and company's revenue
• Worked closely with product representatives choosing items for company's distribution.

Volunteered assisting with administrative duties the following programs:

• Vocational English Language Training (VELT) classes - performed assistance for up to 25 students per class
• Acculturation workshops
• Case management services
• Interviewing, résumé writing, workforce foundation skills, and job readiness and retention workshops
• Computer literacy classes
• Job placement assistance and follow-up
• Youth program assisting HS alumni with finding part-time work during school year, or full-time summer employment
• Collaborated with team members to achieve target results