Summary
Overview
Work History
Education
Skills
Timeline
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Yuliana De La Sancha

Arlington,tx

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Revive Inury and Rehab
Arlington, Texas
01.2023 - 06.2024
  • Developed and maintained filing systems for confidential documents and records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Performed data entry into accounting software programs such as QuickBooks.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Filed insurance claims forms in accordance with applicable regulations.

Clerk

Aisd
Arlington, Texas
06.2022 - 12.2022
  • Created informational materials for distribution to students or parents.
  • Answered phone calls from parents and students regarding questions about school operations.
  • Generated rosters containing class lists and student contact information.
  • Prepared correspondence letters for students, teachers, staff members, and administrators.
  • Performed administrative tasks such as filing paperwork or updating databases with new information.
  • Organized and maintained student records, including attendance, grades, and transcripts.
  • Provided assistance to students with enrollment forms and school policies.
  • Verified accuracy of all documents related to student registration information.

Customer Service Representative

Teleperformance USA
Arlington, TX
06.2021 - 06.2022
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.

Bank Teller

PLS Check Cashing
Arlington, TX
05.2020 - 06.2021
  • Performed cash handling duties including counting currency, coins and checks.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.

Education

High School Diploma -

Sam Houston High School
Arlington, TX
03-2020

Skills

  • Calendar Management
  • Data Entry
  • Minute Taking
  • Proposal Writing
  • Bookkeeping
  • Presentation Design
  • Check processing
  • Workflow Optimization
  • Meeting planning
  • Scheduling

Timeline

Administrative Assistant

Revive Inury and Rehab
01.2023 - 06.2024

Clerk

Aisd
06.2022 - 12.2022

Customer Service Representative

Teleperformance USA
06.2021 - 06.2022

Bank Teller

PLS Check Cashing
05.2020 - 06.2021

High School Diploma -

Sam Houston High School

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Yuliana De La Sancha