Yuliana Escobar
Houston,TX
Summary
Dynamic and personable professional with over 8 years of customer service experience. Strong communication skills, exceptional time management abilities, and a solid work ethic. Quick learner who easily adapts to new environments. Beginner proficiency in Planswift software and basic accounting tasks such as weekly payroll and payment processing. Dependable and reliable team player eager to contribute to the growth and success of your organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Manager
TRT PROS DBA THE RENOVATION TEAM INC.
11.2021 - 03.2025
- Managed day-to-day operations of the office, such as ordering supplies, managing calendars, sending emails, making calls, and requesting COI if needed
- Planswift software beginning learner
- File all documents, pictures, or invoices in Dropbox
- Job Walking: Take pictures of the job site
- Submit the requested documents for any city permits.
- Process payments with credit card or bank account information. Make sure all auto pays are up to date in case any account changes.
- Create Excel expense reports for ongoing jobs
- Delivered quality customer service to staff and customers.
- Processed payrolls weekly using QuickBooks accounting software and ensured Subs invoices were paid in time.
- Submit a pay application for the ongoing projects
- MBE, HUB Application for the Company, SAM.GOV renewals
- Request Rent Rolls from the Realtor for the leased properties
- Submit documents to the Bank for any new building purchase
- Property Taxes: Make payment or payment arrangements
- Submit Xactimate Report and Contract, as well as any other document needed for any Insurance Claim, Follow up on payments with Insurance Adjuster and Home Owner.
- Purchased office supplies and equipment to replenish inventory.
- Notarized any Conditional Waiver or document needed
- Company Owner Personal Assistant; from making doctor appointments to sending him reminders, setting up accounts for personal vehicles, renting vehicles for any work travel, Vehicles Title Transfer/ Registration Renewals
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Organized travel arrangements and itineraries for team members.
- Trained and onboarded new office staff members.
- Cleaned and organized office.
Leasing Agent
Indus Management
10.2020 - 10.2021
- Arranged showings of available units for prospective tenants using effective sales techniques.
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
- Established strong relationships with prospective tenants through professional communication skills.
- Greeted visitors at the office reception desk and directed them appropriately.
- Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements.
- Coordinated maintenance requests with contractors and verified completion of repairs.
- Met with current tenants to review and renew leases.
- Conducted apartment tours and responded to tenant inquiries.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
Education
High School -
Northbrook High School
Houston, TXFinance For Entrepreneurs
Aprende Institute
Houston, TX07-2025
Skills
- Customer service
- Office management
- Scheduling and calendar management
- Mail handling
- Relationship building
- Positive attitude
- Organizational skills
- Data entry
- Payroll processing
- Employee training
- Expense reporting
- Multitasking
- Inventory control
- Scheduling
Certification
- Osha 10
- Texas Notary Public
- TWIC Card (in process)
LANGUAGES
Spanish - Bilingual
English - Intermediate
Timeline
Office Manager
TRT PROS DBA THE RENOVATION TEAM INC.
11.2021 - 03.2025
Leasing Agent
Indus Management
10.2020 - 10.2021
High School -
Northbrook High School
Finance For Entrepreneurs
Aprende Institute
Similar Profiles
Mary Jo RothMary Jo Roth
Owner/Human Resources Manager at Alliance Circle Team Dba Express Employment ProsOwner/Human Resources Manager at Alliance Circle Team Dba Express Employment Pros
Sarah DuncanSarah Duncan
Owner at Mrs. Fix It & Me Home Renovation ProsOwner at Mrs. Fix It & Me Home Renovation Pros
Tammy Mac CueTammy Mac Cue
Assistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax ServiceAssistant Manager/Income Tax Preparer at SGB Tax Pros Dba Jackson Hewitt Tax Service
Laura Audrey Emagan TchokotcheuLaura Audrey Emagan Tchokotcheu
President at Womens Amputee Football Association Cameroon (WAFAC)President at Womens Amputee Football Association Cameroon (WAFAC)
Noemy LopezNoemy Lopez
Dental Office Manager at Gentle Dental CareDental Office Manager at Gentle Dental Care