Yuliana Hernandez
Dallas,TX
Summary
Proven track record in enhancing service quality and efficiency, notably at Eagle Mountain-Saginaw ISD, by leveraging exceptional teamwork and collaboration skills alongside expert knowledge in cleaning and sanitation. Achieved significant improvements in customer satisfaction and safety standards, demonstrating adaptability and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Kirchen/Cafeteria Worker
Eagle Mountain-Saginaw ISD
2022.08 - 2024.05
- Cleaned and sanitized surfaces, tools and equipment.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Received and stored incoming supplies according to procedures.
- Prepared ingredients and recipe components ahead of time.
Hairstylist
Fantastic Sams
2017.02 - 2020.12
- Increased salon revenue by upselling products and additional treatments during appointments.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
QC Inspector
Motivating Graphics Inc.
2007.01 - 2016.11
- Operated, calibrated, and maintained testing equipment.
- Trained new QC inspectors on company protocols and industry best practices, fostering a culture of excellence within the team.
- Documented findings and generated reports with data and recommendations.
- Assisted in the implementation of a new quality management system, contributing to increased efficiency and effectiveness within the inspection department.
- Collaborated with production team to address quality issues, enhancing overall product performance.
- Proposed and implemented improvements to reduce errors and rejected items.
- Utilized visual inspection techniques as well as performing detailed measurements with hand-held tools and devices.
- Weighed products prior to shipment to confirm accuracy.
- Operated and maintained testing equipment.
- Examined products for imperfections and defects.
- Assisted in developing inspection and testing protocols.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
GED -
TCC
Fort Worth, United StatesSkills
- Cleaning and sanitation
- Food handling safety
- Cleaning and sanitizing
- Food safety knowledge
- Facility Maintenance
- Food Storage Procedures
- Food Safety
- Cleaning
- Teamwork and Collaboration
- Safety awareness
- Customer Service
- Adaptability and Flexibility
Timeline
Kirchen/Cafeteria Worker
Eagle Mountain-Saginaw ISD
2022.08 - 2024.05
Hairstylist
Fantastic Sams
2017.02 - 2020.12
QC Inspector
Motivating Graphics Inc.
2007.01 - 2016.11
GED -
TCC
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