Yuliana Jauregui

Case Manager

Samaritan House Inc

San Mateo, California

09.2015 - Current

Coordinated resources and services for clients to address their individual needs.
Documented case notes and maintained accurate client records in the system.
Advocated for client access to resources and community services.
Educated clients about available programs and resources for empowerment.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Maintained accurate case records and documentation according to agency guidelines.
Counseled clients on available resources within the community that could help meet their needs.
Developed trusting relationships with social services, health care providers and governmental agencies.
Coordinated transportation services for clients who lacked access to reliable transportation.
Educated clients about mental health conditions, medications and self-care techniques.
Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
Conducted initial assessments to determine client eligibility for programs and services.
Developed and maintained relationships with community resources and service providers.
Maintained confidentiality and adhered to professional ethics and standards.
Educated clients and their families about their rights and available community resources.
Provided referrals to appropriate medical, mental health, and social services.
Utilized case management software and databases for efficient information tracking.
Collaborated with other service providers to ensure continuity of care for clients.
Consulted with staff on resolution of complex service issues.