Yuliana Jimenez
Kansas City,KS
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Bilingual CSR
Swope Health
10.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced
environment. - Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
Assistant Manager
ACQ Holdings LLC
09.2018 - 07.2024
- Complied with all business policies, procedures, regulations and legal aspects of personal interactions, customer transactions and financial exposures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Cashier
Panera Bread
04.2017 - 10.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Manager and Server
Mi Ranchito
10.2016 - 04.2017
- Managed scheduling for 15 employees, maintaining adequate staffing levels while accounting for personal employee needs.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Enhanced server efficiency by monitoring performance and implementing necessary upgrades.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Host and Trainer
Olive Garden
01.2012 - 01.2016
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Streamlined reservations process by implementing effective communication strategies among the host team and servers.
- Collaborated with management to identify areas for improvement in staff performance and service quality.
- Provided attentive service by promptly greeting guests upon arrival and escorting them to their tables.
- Trained new hostesses on customer service best practices and policies to maintain a high standard of service
Education
High School Diploma -
Shawnee Mission North High School
Overland Park, KS05.2011
Skills
Proficiency in Microsoft Program
Excellent Customer Service
Schedule Oversight
Sales Reporting
Sales Growth
Sales Strategies
Customer Rapport
Task Delegation
Staff Training and Development Team Motivation
Excellent Phone Etiquette
Bilingual (Spanish)
Attention to Detail
Excellent Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
Bilingual CSR
Swope Health
10.2024 - Current
Assistant Manager
ACQ Holdings LLC
09.2018 - 07.2024
Cashier
Panera Bread
04.2017 - 10.2018
Manager and Server
Mi Ranchito
10.2016 - 04.2017
Host and Trainer
Olive Garden
01.2012 - 01.2016
High School Diploma -
Shawnee Mission North High School
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