Summary
Overview
Work History
Education
Skills
Timeline
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YULIANA MEDINA

Elizabeth,NJ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

HEAD OF STORE OPERATIONS

Zara USA
STATEN ISLAND, NY
02.2024 - Current
  • Distribute resources to each task based on actual requirements using effective scheduling management.
  • Anticipate the needs and organization of the shop floor and stock room based on forecasts and trends.
  • Ensured associates received comprehensive training on store operations.
  • Oversaw stockroom capacity to optimize organization and efficiency.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.

DEPARTMENT MANAGER

Hennes & Mauritz
Jersey City, NJ
09.2017 - 03.2024
  • Hire, train and coach employees to deliver world-class customer service
  • Supervise staff of 48 in daily activities, delivering continuous training and coaching to bolster each employee's skill set
  • Successfully led 7 Red Mod store expansions
  • Follow safety protocols and company processes and procedures
  • Provide effective management training since 2019
  • Enforce safety rules and other policies to protect employees and minimize company liability
  • Perform opening and closing duties as part of the management team and handle cash management
  • Support shrinkage and safety awareness, review sales and inventory data, identify trends and prepare reports for management
  • Collaborate with staff to maximize customer satisfaction and improve bottom-line profitability
  • Employ process improvement initiatives within the department

SALES LEAD/TRAINER

Kicks USA
Elizabeth, NJ
08.2016 - 09.2017
  • Managed new-hire training on topics such as business standards and compliance requirements
  • Used active listening and relationship-building skills to assess customer needs
  • Highlighted target products with eye-catching signs, displays and shelf positions
  • Answered requests and concerns with friendly and knowledgeable service
  • Stayed up-to-date on latest trends in sales promotions, product updates and service changes
  • Operated the cash register, collected payments and provided accurate change

Education

Business Administration And Marketing -

Union County College
Elizabeth, NJ

Skills

  • Working collaboratively
  • Bilingual
  • Training & Development
  • Time management
  • Planning
  • Multitasking
  • MS Office
  • Leadership
  • Store operations

Timeline

HEAD OF STORE OPERATIONS

Zara USA
02.2024 - Current

DEPARTMENT MANAGER

Hennes & Mauritz
09.2017 - 03.2024

SALES LEAD/TRAINER

Kicks USA
08.2016 - 09.2017

Business Administration And Marketing -

Union County College

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YULIANA MEDINA