Yuliana Regalado
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Assistant
Regenerative Medicine Institute
06.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in person to provide information.
- Maintained and updated office records, both digital and physical.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Reviewed and edited documents for accuracy, grammar, and clarity.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Medical Assistant
University Hospital
08.2021 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Human Resource Specialist
Army Reserve
06.2009 - 12.2018
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
Education
Certificate - Medical Assistant
Essex County College
Newark, NJ02.2011
Certificate - Human Resource Specialist
Army Military School
South Carolina06.2010
Skills
- Time Management
- Project Support
- Travel Arrangements
- Email Correspondence
- Multi-Line Phone Systems
- Verbal and Written Communication
- Document Control
- Calendar Management
- Records Preparation
- Corporate Procedures
- Computer Skills
- Microsoft PowerPoint
- Basic Mathematics
- Office Oversight
- Documentation and Filing
Certification
- Certified Human- Resource Specialist, Army Reserve
- Medical Assistant- NHA-
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Executive Assistant
Regenerative Medicine Institute
06.2022 - Current
Medical Assistant
University Hospital
08.2021 - 05.2022
Human Resource Specialist
Army Reserve
06.2009 - 12.2018
Certificate - Medical Assistant
Essex County College
Certificate - Human Resource Specialist
Army Military School
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