Yuliana Rico
Richmond
Summary
Efficient Practice Coordinator with strong background in medical practice management. Proficiency in coordinating administrative and clinical functions, streamlining processes, and enhancing patient satisfaction. Strengths include leadership, problem-solving abilities, and effective communication skills. Previous roles demonstrate impact on improving operational efficiency while ensuring high-quality patient care.
Overview
13
13
years of professional experience
Work History
Practice Coordinator
UCSF Medical Center
Greenbrae, CA
01.2015 - Current
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Conducted financial counseling to ensure patients were aware of the cost of services prior to treatment.
- Coordinated medical records between internal departments and external providers.
- Maintained accurate patient information in electronic health records system.
- Provided customer service for both in-person and telephone inquiries from patients, families, and other healthcare professionals.
- Facilitated communication between physicians, nurses, front office staff, and other clinical personnel regarding patient needs and care plans.
- Assisted with daily operations such as opening and closing the clinic, managing inventory levels, ordering supplies.
- Participated in quality improvement initiatives to ensure compliance with regulatory standards.
- Ensured that all necessary forms were completed accurately and timely.
- Verified insurance benefits for patients prior to their appointment date.
- Updated patient information as needed in practice management software.
- Assisted with preparing reports related to billing activities or other administrative tasks.
- Developed processes to streamline workflow within the practice.
- Performed data entry into various systems including EHRs, PMS .
- Tracked patient referrals from outside sources ensuring they are processed according to established protocols.
- Interpreted physician orders into correct codes used by insurance companies for reimbursement purposes.
- Adhered to HIPAA regulations while handling protected health information.
- Created and implemented policies and procedures for effective practice management.
- Ordered supplies needed and kept tabs on inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Assisted with development of regulatory compliance systems.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Shadowing Sonogrpaher
UCSF Medical Center at Mission Bay
San Francisco
07.2024 - 07.2024
- Prepared examination rooms for sonography procedures by setting up necessary instruments and supplies.
- Utilized computer software programs for data entry and analysis purposes.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Prepared and assessed patients, reviewing documentation and medical history.
- Sat in and observed sonographer carry out initial, 12-week, anatomy, growth and other required types of scans on developing embryos and fetuses.
- Set machine parameters and adjusted during exams.
Medical Assistant
Marin Community Clinic
Greenbrae, CA
04.2011 - 12.2014
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Positioned patients properly during examination or treatment for comfort and safety.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Changed dressings on wounds to prevent infection and check for healing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Education
High School Diploma -
Richmond High School
Richmond, CA06-2008
Some College (No Degree) -
Contra Costa College
San Pablo, CASkills
- Medical terminology knowledge
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Insurance Verification
- Marketing support
- Empathy
- Problem solving
- Detail oriented
- Fluent in both Spanish and English
- Great Communication
Timeline
Shadowing Sonogrpaher
UCSF Medical Center at Mission Bay
07.2024 - 07.2024
Practice Coordinator
UCSF Medical Center
01.2015 - Current
Medical Assistant
Marin Community Clinic
04.2011 - 12.2014
High School Diploma -
Richmond High School
Some College (No Degree) -
Contra Costa College
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